EOE Statement: Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status. Department Name/Job Location: This position is in the Habif Health and Wellness Center, the student health services provider on the Danforth Campus. The position is remote. Job Type/Schedule: Position works on an as needed basis. Essential Functions: POSITION SUMMARY: Reaches out to people (contacts) who have been exposed to COVID-19 and providing health education and guidance to interrupt ongoing disease transmission.? This work will include providing investigative, educational, program coordination, and patient intervention services. PRIMARY DUTIES AND RESPONSIBILITIES: Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary. Verify the contact’s identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved. Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed. Obtain and document relevant information, including contact demographics, underlying medical conditions, and other risk factors. Provide approved information and guidance on quarantine procedures and what to do if symptoms develop. Coordinate referrals for testing, healthcare, and other supportive services, as needed, per standard protocols. Conduct check-ins to assess signs/symptoms following standard protocols. Facilitate referrals for testing and medical evaluation for clients who become symptomatic. Utilize a computer, tablet, and/or cell phone with appropriate access to required applications, databases, and/or web-based platforms, daily. Document pertinent information in COVID-19 contact tracing forms, and conduct data entry into health department data/surveillance systems while adhering to protocols for completeness, timeliness, and frequency. Collaborate and coordinate with a team of public health professionals (e.g., case investigators, surveillance coordinators, surveillance triage staff, care resource coordinators, epidemiologists) to efficiently complete contact notification and monitoring assignments. Inform the team and supervisor when attempts to communicate with a contact are unsuccessful. Elevate complex situations to supervisor for further guidance. Maintain patient confidentiality and ensure that all information is collected in concordance with local data privacy and confidentiality standards. Perform other duties as assigned. Required Qualifications: Bachelor’s degree in Public Health, Nursing, Biological Sciences, Social Work, Sociology, Community Health Education, or Psychology plus one year of health outreach experience in Communicable Disease OR an equivalent combination of education, training, and experience. Pre-Employment Screening: All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits: This position is not eligible to receive benefits. Salary Range: The hiring range for this position is $17.48 - $27.09 per hour, based on experience. Preferred Qualifications: Ability to effectively use discretion, maintain confidentiality and ethical conduct. Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships. Possess dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds. Demonstrated effective time management skills (organization, prioritization, multitasking). Ability to work independently and as part of a multidisciplinary team. Proficiency with use of computers (desktop, laptop, tablet). Proficiency with MS Office 365 (i.e., Outlook, Word). Proficiency with use of mobile devices (smartphones, mobile apps). Internal Applicant Instruction: Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.