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Company Overview:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Remote opportunities available in the following locations: Alabama, Kansas, Mississippi, Tennessee, Idaho, Indiana, Iowa, Missouri, Texas, Utah and Louisiana.
Position Summary:
Receives telephone calls through multiple marketing channels regarding ancillary sales products (ADT Home Health Security and Add-Ons) and successfully positions interested callers for a consultation with a Sales Representative or closes the sale and sets an installation appointment within the parameters of the program.
  • Provide resolution and close sales by working pre-qualified prospects through critical selling path of gathering information, determining needs and scheduling installation appointments.
  • Make outgoing follow-up telephone calls to undecided leads and outbound calls to leads that are received via the Internet and business reply cards.
  • Ensure customer satisfaction by determining customer needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
  • Provide prospect information in a timely and efficient manner.
Education/Certification:
  • High school diploma or equivalent.

Skills:

  • Good communication skills.
  • Strong verbal skills.
  • Excellent listening skills.
  • Positive interpersonal skills.
  • 20 wpm accurate typing.
  • ADT specific product knowledge.

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

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ADT IS A LEADING PROVIDER OF ELECTRONIC SECURITY, INTERACTIVE HOME AND BUSINESS AUTOMATION AND ALARM MONITORING SERVICES IN THE U.S. AND CANADA.

We have one of the most trusted and well-known brands in the security industry today. ADT currently serves more than six million residential and small business customers, making us the largest company of our kind in both the United States and Canada. We deliver an integrated customer experience by maintaining the indus -try’s largest sales, installation and service field force and most robust monitoring network, all backed by the support of nearly 16,000 employees. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today’s active and increasingly mobile lifestyles.

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