Durham, North Carolina

Kelly IT is hiring a Business Process Architect for a 5 month project in Durham, NC.  For consideration, please email your updated resume to the recruiter at tauri.hayes@kellyservices.com

Business Process Architect - Zuora & CPQ

Durham, NC (remote to start, then onsite)

Pay: $113.57 Max Rate on W2

Duration: 11/2020 - 4/2021


As a Business Process Architect, you are part of a team of professionals who plan, design and implement process and application capabilities to enable new commerce capabilities for Cloud and Subscription and Usage based offerings.

The ideal candidate has strong business acumen, subject matter expertise in subscription and consumption commerce capabilities and has a deep understanding of Quote/Order to Cash processes in the high-tech industry; significant, experience in leading efforts to define commerce / billing process, systems and data requirements to achieve desired business goals.

Excellent influencing and communication skills and the ability to work collaboratively and cross-functionally to meet challenging timelines are key for success in this role.

This position provides key inputs to initiative and release prioritization, integration and resource management, budgets and project and release plans.

This is a challenging, high visibility role working in a fast-paced environment that is focused on aggressively growing the Public Cloud Service business. 

This position must be results-driven, skilled at building relationships and influencing, detailed oriented and effectively work with cross-functional teams.

Profile of a former consultant (internal or external) is a good fit



  • Lead efforts to define subscription quote/order, subscription management, invoice and integrations with interdependent systems and products process, system functional and data architecture
  • Utilize proven approaches to implement new business capability or improve operational performance through entire project lifecycle from charter definition to benefit realization
  • Provide options to business requirements with analysis of each option and recommendations
  • Determine, present, and gain approval from decision makers and stakeholders of all deliverables as required (e.g., charter, business case, design directions and recommendations, requirements, roadmaps, etc.)
  • Collaborate with IT and team members to define solutions in alignment with IT architecture roadmap that will achieve stated goals and balance technical, timeline or budget constraints
  • Review and confirm IT solutions will meet requirements
  • Prepare for and conduct testing of solutions
  • Conduct process and business analysis and present results and recommendations
  • Provide inputs to project plans, resource requirements, costs, and project schedules
  • Ensure program milestones and objectives are met with expected quality. Provide clear and timely status
  • Develop metrics that provide data for process performance assessment to identify difference making opportunities for improvement
  • Collect data to identify root cause of problems
  • Provide content and/or deliver required training and communications in support of business readiness activities
  • Survey and analyze industry practices for consideration in designing new operational capabilities and processes
  • Provide content for communication plans and training
  • Provide mentorship and support to more junior Business Process Analysts
  • Organize, lead and facilitate cross-functional teams
      • The tasks this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches.
      • This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation. 
      • Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.
    • Interaction:
      • This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties.
      • Limited supervision and direction are provided, as this individual can operate and drive results and set priorities independently.
      • The ideal candidate will be a proactive contributor and subject matter expert.
      • To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.


  • Deep process and systems knowledge of Zuora (or other Subscription Management Platform) with experience in successfully implementing subscription and consumption commerce capabilities focused on subscription offer creation, subscription creation, amendments and billing.
  • Solid understanding of interdependent interactions with Salesforce CPQ, Oracle Cloud CPQ, SaaS products, ERP, and Revenue Recognition
  • Experience in business process analysis and improvement methodologies that deliver expected results.
  • Experience with Agile methodologies
  • Strong business acumen
  • Excellent oral and written communication skills; including presentation, meetings and group facilitation skills.
  • Ability to work collaboratively within a cross-functional and cross-organizational team environment to meet aggressive goals within challenging timelines.
  • Proven experience in transformation and business process re-engineering methods
  • Strong understanding of Agile and other Software Development Lifecyle methodologies, business process realignment, and the financial and political elements of an IT organization.
  • Strong aptitude for learning new technologies and utilizing project management applications.
  • Self-motivated and ability to work, drive results and set priorities with minimal supervision.
  • Creative approach to problem solving and ability to work effectively on multiple concurrent initiative
  • Strong user of Microsoft Project, PowerPoint, Teams, and Visio.
    • A minimum of 8 years of experience is required; 9 to 11 years of experience in the high-tech industry is preferred.
    • Proven strong working knowledge of Subscription Management and (Cloud) CPQ Platforms
    • A Bachelor of Arts or Science Degree is required, or equivalent experience.
    • Demonstrated ability to have completed multiple, complex implementation projects.

Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Durham, North Carolina

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