Manila,

About Wells Fargo


Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description


About Wells Fargo India

& Philippines

Wells Fargo India & Philippines (WFI&P) enables global talent capabilities for Wells Fargo & Company, by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. WFI&P operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about WFI&P at our International Careers website.

Department Overview


Wholesale Operations within WFIP supports the Commercial Banking (CB) and Corporate & Investment Banking (CIB) businesses across number of key operational activities covering the entire client life cycle. The function sits under the CB/CIB business vertical with in WFIP and undertakes variety of operation – Lending operations, Trade Finance operations, Treasury Management and Payment solutions, International payments and Financial Crime Ops. The operations covers all stages of client lifecycle including onboarding and ongoing maintenance and involves deal closing, financial statement spread, cash management, account onboarding & management, customer service, collateral management, documents preparation & management and collections.​ These operations support all of Commercial Banking business i.e. Business Banking Group, Middle Market, Commercial Capital, Trade Finance, Treasury Management and Payments Solutions.

About the Role


Internally known as Operations Analyst 2, this role is responsible for liaising customer inquiries related to their payments to their outstanding accounts and ensure closure and resolution; involves researching and investigation to resolve clients' inquiries and coordination with internal stakeholders and customers.
Junior Analyst will perform simple to moderately complex transactions and escalate any issues or potential risk to senior team member or SME.

Responsibilities


  • Serves as Operational Relationship Manager for clients within their portfolio
  • Review and correct any Accounts Receivable misapplications
  • Processing correspondence received
  • Reviewing inbox and resolving Customer inquiries and fulfilling requests
  • General operations reporting on assigned portfolio
  • Processing of Transfer of contracts between entities
  • Processing various contract changes such as addresses lease copies, effective dates, etc.
  • Creates manual invoices for specific customers that require specialized information that cannot be provided through a system generated invoice.
  • Communicate daily with client, RMs, collectors, and all department managers through phone, email and in person


Market Skills and Certifications


Market Skills and

Required Qualifications


  • Bachelor's degree in Finance and Accounting
  • More than 2 years relevant working experience in the field of Accounting/Finance preferably in General Accounting, Accounts Receivable accounting, Loan accounting, Bookkeeping.
  • 1 to 2 years experience in banking industry – Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization
  • Business and accounting Skills (concept of Debit and Credit)
  • Excellent English comprehension, written and verbal communication skills, and interpersonal skills
  • Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
  • Strong Organizations skills - detail oriented
  • Sound risk management mindset and good understanding of compliance
  • Proficient in MS Office especially MS Excel
  • Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve
  • Amenable to work on US shift: 9PM to 6AM

Desired Qualifications


  • Knowledge GAAP Accounting
  • Quick learner
  • Highly motivated individual who is able to work well independently and in a team environment
  • Ability to recognize and escalate issues to management for any process breaches
  • Ability to multitask to accomplish tasks and meet deadlines effectively
  • Ability to work quickly & accurately while maintaining acceptable standards of workmanship
  • Flexibility to stretch to accomplish projects timely


We Value Diversity


At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Manila,

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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