About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo Indiaenables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations
Information and Cyber Security (ICS) - Since 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available. Today, maintaining customer trust remains our underlying operating principle.
ICS vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, ICS protects Wells Fargo's infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws
About the role:
The Application Provisioning team is part of Enterprise Access Management – Access Operations group within the Information Security organization. The team is seeking to fill the position of a ‘Tech Operations Analyst' to support customers from different lines of businesses. The successful candidate will perform access administration on different platforms and applications.
Provides Identity and Access administration within Application/Active directory/Mainframe/Database/Midrange environment as per requests submitted through various request methods.
Provides basic technical support for routine security-related issues.
Responds to related problem tickets.
Provides on-call 24/7 Access Management/Production support as required or scheduled by management.
Performs periodic review of existing documentation to ensure current understanding of processes and procedures making updates/changes as necessary.
Performs tasks/projects that is assigned/recommended by Immediate Manager
Bachelor in Engineering Degree, preferably of Computer science or Information Technology
6 months + experience in information security/ Access Administration
Experience in IAM, provisioning and certifications.
Production support/provisioning experience with proven high volume/high quality results.
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Strong verbal, written, and interpersonal communication skills.
Ability to learn and assimilate information from multiple people and sources
Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information
Ability to work effectively, as well as independently, in team environment.
Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift
Knowledge of ticketing tools such as BMC Remedy/Zendesk, etc.
Must have knowledge on Word, Excel and PowerPoint
Market Skills and Certifications
Ability to make timely and independent decisions while working in a fast-paced and results-driven environment
Strong analytical skills with high attention to detail and accuracy
Knowledge/understanding of service delivery including SLAs/KPIs
Knowledge on escalation processes/matrix and ability to prioritize tasks
Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams.
Incident management experience in different incident management tools.
Any one Information Security certification (Security +, CISSP, CIAM) or IAM vendor based certifications (Cyberark, Oracle, IBM)
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.
As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.