Customer Service Lead - Military Veterans

**Current Employees:**

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here at http://wd5.myworkday.com/ryder/d/task/1422$3.htmld to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide .

_Job Seekers can review the Job Applicant Privacy Policy by clicking_ _HERE._ at https://ryder.com/job-applicant-privacy-policy

You are the driving force behind our company.

Start your career with Ryder today!

**SUMMARY**

Responsible for the assignment and coordination of activities within the maintenance group to ensure a productive workforce that supports the facility

**ESSENTIAL FUNCTIONS**

Determine schedules adjustments, sequences, and assignments for work activity, based upon work priority, team availability and skill of personnel

Effectively oversee team members to ensure all assigned activities are performed effectively and efficiently in accordance with departmental leadership

Function as a point person for routine issues or questions during the day to day operations. The candidate will have to have a thorough understanding of all MMC/RCRC related process and procedures to effectively assist in all matters related to case management

Confer with personnel, such as management, quality auditors and customers to coordinate work activities and communicate with the team members to provide direction if changes are necessary for managing cases

Participate in various aspects of case management under the guidance of the supervisor or manager

**ADDITIONAL RESPONSIBILITIES**

Performs other duties as assigned

**EDUCATION**

H.S. diploma/GED

Vocational or Technical Certification one year certificate from college or technical school preferred.

**EXPERIENCE**

0 to One (1) year experience workin in a call center environment

0 to One (1) year experience 3-6 months related experience working as a call center agent

**SKILLS**

Ability to read and/or listen and understand information and ideas communicated.

Ability to listen, write, and speak effectively. Inform, explain, and give instructions. Ability to write routine reports and correspondence and speak effectively

Ability to work independently and as a member of a team.

Motivate and guide other members of the team

Strong verbal and written communication skills.

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

Flexibility to operate and self-driven to excel in a fast-paced environment.

Capable of multi-tasking, highly organized, with excellent time management skills.

Strong mechanical skills.

Detailed oriented with excellent follow-up practices.

**KNOWLEDGE**

Computer Skills; advanced level.

**LICENSES**

Other Depending on location, may be required to be equipment certified (None, required).

**TRAVEL**

None

**Job Category**

Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

_Job Seekers can review the Job Applicant Privacy Policy by clicking_ _HERE._ at https://ryder.com/job-applicant-privacy-policy

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

\#wd