Cumberland, Rhode Island

Job Description
As a vital member of the Digital Customer Experience Management team, this individual will help to support Voice of Customer insights for priority areas across the enterprise, including support of a growing team that’s helping enable CVS Health’s vision as the front door to healthcare. This individual will utilize both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable insights, while closely collaborating with product managers, analytics, and IT teams to take these insights to market. Quantitative data and analysis will include funnel flow analytics and key metric dashboards. This person will be responsible for staying abreast of the fast-moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion. This individual must be an avid researcher, intellectually curious, and be able to prioritize and organize vast amounts of information.

Required Qualifications
-1-3 years of work experience
-1+ years experience with Excel, Word and PowerPoint
-Microsoft suite skills: Proficient use of PowerPoint, Word, Visio, and SharePoint
-A deep passion and mindset for striving to guarantee delightful digital customer experience
-Proficient in the use of various modern digital tools, and familiarity with basics of web based and native mobile applications
-Demonstrated ability to work with a variety of stakeholders, including but not limited to IT, Product Management, Marketing, Merchandizing, Call Centers and Operations
-Excellent organization, communication, presentation and people skills with a strategic approach to problem solving; demonstrated ability to task across several important, time-sensitive tasks is a must
-Excellent oral and written communication skills
Must be a self-directed and possess excellent organizational skills

Preferred Qualifications
- Master's Degree
- 2-3 years experience with Voice of Customer, Research, and/or Digital
- Previous experience within the Healthcare environment, preferably with patient contact.
- Previous experience with research, strategy consulting, healthcare, technology, or retail pharmacy.
- Passion for technology and good understanding of current technology landscape and issues.
- Demonstrated strength in using large amount of structured and unstructured data.
- Excellent organization skills.
- Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail.
- Proven ability to collaborate broadly with flexible, positive attitude and ability to get results.

Education
Bachelor's Degree

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Cumberland, Rhode Island

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses

 

"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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