Patient Service Representative - Military Veterans

at Sutter Health

Crescent City, California

Position Overview:

Provides clerical support by answering telephones, scheduling and registering patients.Verifies insurance coverage, obtains patient demographics, ensures necessary authorizations are obtained prior to patient visits, processes medical record requests, and troubleshoot billing problems.Receives payments, posts payment appropriately, and handles cash drawer.




Qualifications:
Education: 

  • High School Diploma – required.

  • Associate’s Degree – preferred.

Licensures and Certifications:

  • Medical Terminology – preferred. 

Experience:

  • Experience in high volume specialty physician practice office as typically acquired in one year – preferred.
  • Experience with EPIC (eHR) – preferred.
  • . 

Skills and Knowledge: 

  • Knowledge of managed care, Medi-Cal, Medicare eligibility, authorization and billing requirements, and physician billing procedures 

  • Knowledge of Microsoft Office programs including; Excel, Word, Access, or other similar programs

  • Ability to identify problems, prioritize, problem solve 

  • Basic keyboarding and computer skills 

  • Basic knowledge of English language, grammar, and composition 

  • Basic math skills demonstrating accuracy and attention to detail.

  • Excellent interpersonal and customer service skills 

  • Medical billing skills sufficient to coordinate authorization and billing requests 



Organization: Sutter Coast Hospital, Crescent City, CA
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Per Diem
Hrs Per 2wk Pay Period: 8

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

This position may regularly work, store, prepare, receive, unpack, transport, dispose of, or administer drug(s) identified as hazardous, or potentially hazardous, by the National Institute for Occupational Safety and Health (NIOSH) for purposes of USP 800.

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Crescent City, California

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Sutter Health

Sutter Health is more than 60,000 people strong thanks to its integrated network of clinicians, employees and volunteers. Headquartered in Sacramento, Calif., Sutter Health provides access to high quality, affordable care for more than 3 million Northern Californians through its network of hospitals, medical foundations, urgent and walk-in care centers, home health and hospice services. Nearly 14,000 physicians and advanced practice clinicians care for Sutter patients. For more information about the Sutter Health network visit: sutterhealth.org | facebook.com/sutterhealth | youtube.com/sutterhealth | twitter.com/sutterhealth.

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