, New Jersey

Driver/Courier (Part-Time)- Toms River, New Jersey - Saturday
Summary:
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.

Basic Purpose:
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.

Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.

Competencies for Success:
Everyday Excellence
Behaviors Ethics and Values Customer Focus Personal and Interpersonal Skills
I am customer focused. Integrity and Trust Act with a Sense of Urgency/ Importance Approachability
I am service driven. Sincerity Problem Solving Composure
I am a professional Honesty Decision Quality Listening
I care about quality. Respect Patience
I am knowledgeable. Humor

Demonstrates the ability to quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration. Demonstrate and model the Everyday Excellence behaviors.

Qualifications:

Education Requirement:
High school diploma/GED strongly preferred, or commensurate work experience required.

Work Experience:
1 year of experience in a customer service, logistics, or delivery related job strongly preferred. General computer knowledge preferred. Experience with handheld scanner equipment preferred.

Licensure Requirement:
Valid Driver’s license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with < three moving violation convictions within the previous 36-month period.

Other:
Focus on the Customer: Acts with the customer/patient in mind. Develops relationships with customers. Communicates Openly and Transparently: Uses diplomacy and tact with all interactions.

Mental/Physical:
Extensive use of phone and hand held device (PC)
Prolonged standing/sitting/walking/driving
Fine dexterity with hands/steadiness
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
Ability to communicate effectively in English with clients, supervisors and peers
Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios
Balancing
Bending/kneeling
Pushing/pulling
Reaching/twisting

, New Jersey

 

Quest Diagnostics

Quest Diagnostics is driven to discover and deliver diagnostic insights and innovations that help to improve human health. We offer a wide range of products and services that benefit patients, healthcare providers, and pharmaceutical medical device companies, life insurance companies and employers.

We are the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Our services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. We perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. We have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology. Read more about our testing services.

 

Get to Know Us

Join us on our quest to discover and deliver innovations to improve health

 

We are the world’s leading provider of diagnostic testing services, with a staff of approximately 900 MDs and PhDs, an extensive network of convenient patient locations and a broad range of diagnostic products.

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Patients and doctors rely on our diagnostic testing, information and services to help them make better healthcare decisions. We are the world leader in the industry, and our diagnostic testing impacts 70% of all healthcare decisions. Through our science and innovation team and external partners, we’ve developed and introduced breakthrough laboratory tests, many of which have become the standard of care over time.

 

 

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Our position at the forefront of the healthcare industry makes life at Quest Diagnostics exciting. As a member of our team, you can expand your skills and knowledge. Your colleagues are committed to improving healthcare and finding creative ways to do so. The atmosphere is stimulating and challenging. And the opportunities are almost limitless.

We can help you take your career further, whether you want to move up the ladder or across the world. We have operations and a variety of employment opportunities in nearly every state of the U.S., as well as India, UK, Ireland, Mexico and more.

 

Career Area


Phlebotomy

Phlebotomists play a very important role in in providing critical healthcare information to physicians and their patients

Client Services

Our physician and hospital clients look to you to provide the best service and information.

 

Information Technology

Discover and deliver strategic healthcare technology solutions to foster better, more connected patient care and improve clients’ business performance.

 

Why Quest Diagnostics?

Smiling male doctor with a stethoscope around his neck

 

Consider a career with Quest Diagnostics, and get personal satisfaction knowing the role you play makes the services that we provide, possible.

Learn More

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