Fort Meade, Maryland

Responsibilities for this Position


Location: USA MD Fort Meade
Full Part/Time: Full time
Job Req: RQ75022


Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
SSBI (T5)

Job Family:
Help Desk

Job Description:

Principal Duties and Responsibilities:

An I2TS3 Service Desk Specialist:
  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  • Provides polite and friendly customer service
  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  • Documents incident status and solutions in incident database tools.
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Works through various types Tier II issues with telephone assist
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
  • Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
  • Possesses comprehensive knowledge of desktop operating systems and applications

Desirable Skills / Experience:
  • Perform STIGs & IAVAimplementation for system devices, perform imaging of systems, CERP replacement, etc.
  • Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
  • Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Required Certification(s):
  • IAT II 8570 Baseline Certification - Sec+CE or equivalent
  • Computing Env: MTA 98-349, Windows Operating System Fundamentals
  • Certifications are subject to changed based on contractual requirements

Security Clearance:
  • TS/SCI required

Additional:
  • Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
  • Travel may be required in support of customer's mission requirements


High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

T elecommuting Options:
Telecommuting Not Allowed

Work Location:
USA MD Fort Meade

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.\n\nGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.





PI128138517

Fort Meade, Maryland

General Dynamics is a global aerospace and defense company.

From Gulfstream business jets and combat vehicles to nuclear-powered submarines and communications systems, people around the world depend on our products and services for their safety and security.

We offer a broad portfolio of innovative products and services in business aviation; combat vehicles, weapons systems and munitions; IT and C4ISR solutions; and shipbuilding and ship repair.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

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