Seattle, Washington

HOURLY: $19.23 - $33.65

Sound Transit is transforming the region by developing the largest system expansion effort in the country. We are connecting more people to more places while creating equitable opportunities for all. The Fare Engagement Coordinator is a critical resource that will assist in maintaining the smooth function of the entire Fare Engagement program through facilitating meetings, serving as liaison between staff, participants and outside parties, answering questions, and providing accurate information on fare engagement policies, procedures, and Agency partners. Will work collaboratively with program staff to cultivate a fare enforcement process that ensures equity for all. Bilingual (Spanish, ASL, etc.) and or bicultural community outreach experience is a plus!

For a glimpse into our culture, click here.

GENERAL PURPOSE:

Under general supervision, performs technical and administrative functions and support for Fare Engagement team activities. Facilitating and coordinating a robust community engagement strategy for Fare engagement, with a particular focus on building relationships with school districts, local community partners and service providers. The Fare Engagement Coordinator will work closely with Passenger Experience and other internal department staff to assist in the overall coordination of services and opportunities to ensure adherence to the organization mission and values of authentic youth engagement, building community, equitable practices that promote race equity, diversity and inclusion, and strengths-based practice. Provides day to day support to internal fare engagement staff including training administration, external vendors, and performance management. Will provide day to day coordination for the fare ambassador pilot program and any other special projects/programs assigned; and provides fare enforcement related information and assistance to the general public.

ESSENTIAL FUNCTIONS:
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides coordination and logistics support for the Fare Ambassador Pilot and Youth focused fare program. Exhibits strong customer focus and keeps all stakeholders informed of progress on a regular basis. Supports team with administrative tasks such as invoice payments and managing contracts and purchase orders.
• Cultivate relationships across diverse communities to provide new opportunities for youth and the general public on fare engagement.
• Provide continual education about these opportunities to staff and support community partners as they provide these opportunities to youth and the general public.
• Assist with setting up and facilitating regular community meetings to foster relationship building, collaboration, and promote equitable services for youth and the general public. This includes strengthen relationships with partners, identifying and addressing improvements to working together to authentically support young people including implementation of equitable and best practices and continued communication strategies.
• Supports the team in managing and administrating the fare ambassador pilot and youth fare engagement program. This includes scheduling and administrating training for ambassadors, printing and creating training material documents, updating training records, training and supporting fare ambassadors as well as providing data and reports to our customers.
• Serves as the single point of accountability (SPA) for up to 24 fare ambassadors and 2 supervisors and main contact for day to day program coordination.
• Demonstrates Sound Transit’s Values in every interaction.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:
Minimum HSD/GED in a relevant field preferred and at least two year of experience in community outreach. Strengths in project coordination and program development and data management.

Required Licenses or Certifications
WA State Driver’s License

Required Knowledge of:
• Basic principles, practices, and standards of project coordination in assigned areas.
• High level of computer literacy including working knowledge of Microsoft Excel, Word, Outlook, PowerPoint, Visio, and SharePoint.
• Work organization and office management principles and practices.
• Customer service and public relations methods and techniques.
• Communication techniques and strategies to facilitate responding to inquiries and routing calls and customers to the appropriate staff member.
• Basic recordkeeping, bookkeeping, and mathematical knowledge and ability.
• Methods and techniques of proper phone etiquette.
• Principles of business letter and report writing.

Required Skill in:
• Demonstrating a strong customer service orientation with internal and external clients.
• Establishing and maintaining effective working relationships with other agency staff, management, vendors, outside agencies, community groups, and the general public.
• Performing responsible and difficult administrative support duties involving the use of independent judgment, personal initiative, and resourcefulness.
• Administrating parts of the learning management system such as creating course, enrollment management, updating training records, creating reports, etc.
• Ability to work in a changing environment; must be self-motivated.
• Updating, editing, and maintaining the training SharePoint site on the intranet.

Physical Demands / Work Environment:
• Work is mainly performed in a standard office environment.
• Work may be outdoors and outside of general business hours and days.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Seattle, Washington

Sound Transit is transforming how the Central Puget Sound region moves by planning, building and operating regional transit systems that give millions of riders an alternative to sitting in traffic. As the agency prepares for nearly a million new Central Puget Sound residents by 2040, transit services are expanding to meet today’s growing needs. Thanks to voter approval of the largest mass transit expansion in the region’s history, Sound Transit’s light rail system will grow to four times the size it is today. When complete, the 116-mile light rail system will stretch from Everett to Tacoma and connect major job and population centers in Seattle including South Lake Union, Seattle Center, Ballard and West Seattle. It will also extend east to Bellevue, Redmond, Issaquah and Mercer Island. As Sound Transit grows, we seek innovative, technical and creative professionals who are ready to come on board and make a difference. Career opportunities include Information Technology, finance, construction management and engineering positions. Apply today at www.soundtransit.org/jobs.

Similar jobs