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+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :9

+ Work Experience :6-8 years

+ Work location :Pune

+ Must Have Skills :NNM Tools Administration

+ Good To Have Skills :Splunk

+ Job Requirements :

+ Key Responsibilities : a: Managing NNMi/NPS/NA tools in multiple deals b: Develop Dashboards in NNMi c: Configure parameter and thresholds based on Customer request d: Create reports for devices monitored through NNMi/NPS e: Support other monitoring tools like SiteScope/OMi and Ops-Connector OOB and SNMO traps integrations which will be there along with NNMi f: Support MyWizard/Splunk tools which also will be there along with NNMi g: Assist in technical feasibility analysis

+ Technical Experience : a: 6 Years of experience in MF/HPE tools like OMi, SiteScope, NNMi, Ops-Connector b: Good to have scripting experience c: Good to have Splunk knowledge and experience d: Ability to liaise with 3rd party vendors and manage highly profile escalation calls

+ Professional Attributes : a: Excellent customer facing skills b: Experience working with a global team c: Strong analytical and problem-solving skills d: Good verbal and written communication

+ Educational Qualification : a: Any degree

+ Additional Information : NA

15 years of full time education

NNM Tools Administration SW/Application Tech Support Practitioner - Military Veterans

Pune, Maharashtra

Pune, Maharashtra