About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

+ Project Role :Application Support Engineer

+ Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

+ Management Level :11

+ Work Experience :2.5-4 years

+ Work location :Pune

+ Must Have Skills :Adobe AEM/CQ

+ Good To Have Skills :No Industry Specialization

+ Job Requirements :

+ Key Responsibilities : 1 Responsible for providing AO support for a bunch of applications with key skills in Adobe AEM/CQ

2 Support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities

3 Ability to monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis

4 Experience in troubleshooting production environment issues

+ Technical Experience : 1 Support application deployment into the Adobe Experience Manager environments, configuring application needs, deploying code/content, troubleshooting and performance tuning

2 Knowledge of any Service Management ticketing tool such as Service Now

3 Incident Management Process

+ Professional Attributes : 1 Good communication skills is a must

2 The candidate should be able to work under pressure

+ Educational Qualification : 1 Minimum 15 years of full-time education

2 ITIL V3 Foundation certification is good to have

+ Additional Information : 1 Willing to provide on call support during non business hours

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.