Seattle, Washington

SALARY: $80k - $130k

Sound Transit is changing the way we move around the region, by developing the largest system expansion effort in the country. In order to do this effectively, we need to understand our passengers’ needs, both now and in the future. The Passenger Experience Department is hiring a Research Program Manager to help us better understand our passengers. If you have a passion for transforming data, first into information, then into actionable insights that improve the passenger experience, this could be the job for you. Experience with quantitative and qualitative research methods and tools is preferred.

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Under administrative direction, manages a full range of research and quantitative analysis activities to measure, model, forecast, and improve performance and efficiency of regional mobility services. Represents Sound Transit on regional policy, planning and research-oriented committees and working groups; conducts data analysis, develops measurement standards, organizes and visualizes data, assists others with data analysis, manages research, survey and consultant supported projects including performance of statistical analysis and sampling designs; communicates findings and recommendations to broad audiences and key decision makers.

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Manages and administers research on current and potential markets for public transportation services using sources such as customer surveys, operational and census data, agency and local jurisdiction planning documents, and planning and forecast models. Uses analysis findings to develop quantitatively-driven strategies for aligning public transportation services with current and future demand for regional mobility.
• Develops measurement standards and conducts analyses of system performance data (e.g. ridership, mode-split, customer satisfaction and cost effectiveness as well as social equity, sustainability, accessibility, safety, economic, and land-use impact benefits) to identify issues and opportunities for improvement in delivery of public transportation services.
• Manages consultant contracts for data and statistical analysis, modeling, large survey projects and other data collection and analysis efforts.
• Conducts quantitative and qualitative methods of research and analysis including sample surveys, assessment of statistical significance, confidence levels and precision, trend and correlation analysis, transit planning analysis and research.
• Monitors transit industry and data collection and visualization best practices, emerging trends, and operations of peer transit agencies.
• In cooperation with other Sound Transit departments and partner agencies, develops and implements research efforts and pilot projects in response to priorities and issues identified by senior management, elected officials and advisory committees.
• Prepares and defends research findings synthesized into actionable business intelligence information; advises development of agency strategies, procedures, policies and plans based on research-driven recommendations.
• As technical and analytical lead, presents information to the Sound Transit Board, senior management, elected officials, advisory groups, partner transit agency and local jurisdiction and planning agency staff, academic researchers and other external stakeholders.
• Represents Sound Transit on a variety of committees and working groups; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Sound Transit policies and procedures, rules and regulations.
• Demonstrates Sound Transit’s Values in every interaction.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.


Education and Experience:
Post-Bachelor's Degree in public policy, planning, economics, statistics, business administration, social science or closely related field, and seven years of experience in project management that involves quantitative research and analysis; OR an equivalent combination of education and experience.

Required Licenses or Certifications:
Possession of a valid Washington State Driver’s License.

Required Knowledge of:
• Understanding and applying principles and best practices of providing public services, especially in the transportation field.
• Linear regression and Bayesian non-parametric modeling approaches
• Advanced mathematics and statistical methods.
• Financial modeling and forecasting.
• Project management techniques and principles.
• Research and data collection methodologies.
• Data visualization tools and best practices
• Principles of team leadership.
• Interagency agreement development, administration, tracking and execution.
• Principles and applications of critical thinking and analysis.
• Federal, state, and local laws, codes, and regulations pertaining to planning and transportation.
• Principles of business letter writing and basic report preparation.
• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
• Principles and practices of governmental budget administration.

Required Skills:
• Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
• Use of statistical analysis software such as R.
• Use of Power BI.
• Use of SQL or Python.
• Use of GIS software.
• Establishing and maintaining effective working relationships with other department staff in a highly matrixed organization
• Establishing and maintaining effective working relationships with management, vendors, outside agencies, community groups and the general public.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
• Effectively representing the Agency to outside individuals and agencies and preparing and presenting project and/or plan briefings and reports.
• Preparing and analyzing complex data and comprehensive reports.
• Public speaking and in developing and delivering presentations and presenting ideas and concepts orally and in writing.
• Developing, writing, and reviewing contracts and agreements.
• Public policy analysis and development.
• Conducting economic, financial, and market research and analysis.
• Effective oral and written communication.

Physical Demands / Work Environment:
• Work is performed in a standard office environment.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to potential physical harm and extreme noise when working in the field.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Seattle, Washington

Sound Transit is transforming how the Central Puget Sound region moves by planning, building and operating regional transit systems that give millions of riders an alternative to sitting in traffic. As the agency prepares for nearly a million new Central Puget Sound residents by 2040, transit services are expanding to meet today’s growing needs. Thanks to voter approval of the largest mass transit expansion in the region’s history, Sound Transit’s light rail system will grow to four times the size it is today. When complete, the 116-mile light rail system will stretch from Everett to Tacoma and connect major job and population centers in Seattle including South Lake Union, Seattle Center, Ballard and West Seattle. It will also extend east to Bellevue, Redmond, Issaquah and Mercer Island. As Sound Transit grows, we seek innovative, technical and creative professionals who are ready to come on board and make a difference. Career opportunities include Information Technology, finance, construction management and engineering positions. Apply today at

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