Responsibilities for this Position

Location: USA CO Aurora
Full Part/Time: Full time
Job Req: RQ74721

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:

Job Family:
Systems Engineering

Job Description:

Seeking an individual to fill a position as the VoIP engineer supporting design, configuration, and operations and maintenance of a mission critical collaboration IT infrastructure that supports voice and video services. Telecommunications infrastructure includes Cisco Call Manager, Polycom and Avaya Communications Manager. Position will be at an overseas location providing support during core business hours with assistance to remote customers as required.

SKILLS AND QUALIFICATIONS

Troubleshoot and configure Cisco Unified Communications Manager (CUCM) equipment
Provide support to Users Globally utilizing Cisco Call Manager 12.5, Cisco Unity 12.5, Avaya CM 7.0
Manage and Maintain Analog fax lines, Voicemails, Auto Attendants, Phone setup, and Alarms/Alerts
Provision and Support Existing infrastructure of Cisco and Avaya Voice system
Update and close tickets. Documentation on tickets and track issues to completion
Provision of phone and user profiles, speed dials, name changes with CUCM, and voicemail on Unity Connection
Review and validate understanding of customer design requirements as well as recommend process changes
Manage day-to-day client and internal service requests and document all services performed
Maintain support documentation including support guides, knowledge base articles, procedures, and online customer information
Ability to complete complex projects and installations successfully within aggressive time frames and budget
Installation, configure and testing of VoIP stations (Jabber Client) on user desktops off of the Cisco CUCM
Analyze Problems with Telephony and Data Network equipment
Program of the IP telephones (Cisco IP 88XX, 7965, 7971, DX80, SX80 Room Kit,Avaya 9621, 9641) and connectivity to LAN network
Participate in projects ranging from expansion of a single line card or trunk
Analyze the current telephone and network infrastructure and identify gaps that would prevent the successful migration from the legacy voice system to a VoIP centric system
Perform telecommunications services for conferences and special events
Validate and coordinate all scheduled maintenance
Provide advice and technical guidance to installation systems personnel on automated data telecommunications systems, equipment procedures, and techniques

EDUCATION AND REQUIREMENTS

BA/BS (or equivalent experience)
Five (5) years or more demonstrated experience with Cisco CUCM and/or Avaya Communication Manager
COMPTIA Security Plus Certified
Proficiency with Microsoft Office Suite (Word, Excel, Power Point, and Visio)
Experience working in a mission critical environment in which requirements vary from day-to-day
Demonstrate experience authoring standard operating procedures
Demonstrate experience working in a complex sustainment and maintenance environment comprised of heterogeneous information systems and technologies
Knowledge of ICD-503 standards and requirements for system accreditation

#SEAIHS #ExternalReferral

The likely salary range for this position is $72,000 - $108,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

T elecommuting Options:
Telecommuting Not Allowed

Work Location:
USA CO Aurora

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.\n\nGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI127849097

VoIP Engineer (CUCM/Avaya) - TS/SCI w/ Poly - Military Veterans

Aurora, CO

Aurora, CO