Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Desk Based Account Manager II is responsible for protecting, renewing and growing the existing revenue stream for the Unified Communications Portfolio of Products, whilst identifying and selling opportunities over the telephone. New business will close with the assistance of Solution Architects within the same team.
The Main Responsibilities
Telephone based Account Management of existing EMEA customer base – specific hunting within all Sales teams accounts to find new opportunities. Must be able to formulate solutions and present persuasively and effectively while linking benefits to the client’s business objectives and needs. This role will be specifically aligned to Unified Communications conversations.
Working to maintain customer contact strategy across large customer base. Be strong team player working with an internal virtual team. Be able to handle objections confidently, making the most of every opportunity and working within strict quality and adherence guidelines.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's product technologies. To proactively manage own professional standards and development. To act as a role model, living the Lumen values.
Quickly building rapport with customers, you will seek to understand their needs in order to provide the right solution for their business and ultimately close the deal.
What We Look For in a Candidate
* Sales Experience in a similar desk based sales role.
* Ability in penetrating SME Customers to find decision makers through networking, cold-calling, email, Social Media etc.
* Excellent communication skills and telephone manner
* The ability to meet and exceed sales targets
* Customer focus with the ability to positively close business opportunities via the telephone
* Strong influencing and persuasive skills
* Competitive nature. A results orientated, positive and determined attitude
* Great relationship building and interpersonal skills
* Salesforce.com CRM knowledge a plus
What to Expect Next
Requisition #: 237784
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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When applying for an internal role, you must:
● Have been in your current role, and employed by CenturyLink, for a minimum of twelve months.
● Confirm to your Line Manager which role you have applied for.
● Not have any current disciplinary action recorded against you.
● Not be on a current performance improvement plan (PIP).
Lumen is an enterprise technology platform that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses.
We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.
Lumen brings together the talent, experience, infrastructure and capabilities of CenturyLink, Level 3 and 25+ other technology companies to create a new kind of company—one designed specifically to address the dynamic data and application needs of the 4th Industrial Revolution.