Baytown, Texas

Work Shift: DAY

Work Week: M - F


Job Summary

08/2017
JOB SUMMARY
The Medical Laboratory Assistant II has responsibility for the processing, organizing, labeling and transporting of specimens for laboratory testing.  As an experienced and fully competent laboratory assistant, performs advanced functions such as phlebotomy and/or section specific specialty tasks and serves as a role model and preceptor for other staff.  Duties include the input and extraction of data from the Laboratory Information System as well as clerical tasks such as answering phones and filing documents.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental ¿Scope of Service¿ and ¿Provision of Care¿ plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

I.Provide personalized care and service by consistently demonstrating our I CARE values:

INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. 

II.Focuses on patient/customer safety
III.Delivers personalized service using HM Service Standards
IV.Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
V.Intentionally rounds with patients/customers to ensure their needs are being met
VI.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES

PEOPLE ¿ 20%
1.Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results.  Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.  (EF)
2.Serves as a preceptor to less experienced and/or new staff and students by utilizing skills and knowledge to help train and educate others.  (EF)

SERVICE - 20%
1.Prepares specimens for courier pick up and delivery to referral lab as necessary. Communicates with other laboratory personnel when specimens need to be transported to other areas.  (EF)
2.Performs various Laboratory Information System functions.  Files requisitions, reports and other pathology materials appropriately.  Answers the telephone and refers requests for the delivery of results to physician offices appropriately.  (EF)
3.Independently handles resolution of complex problems and issues and notifies management of issue and resolution.  Serves as escalation support for less experienced staff.  (EF)
4.Organizes workload, sets priorities, and troubleshoots workflow issues.  Utilizes all available work time by assisting others and performing additional tasks.  (EF)

QUALITY/SAFETY - 40%
1.Receives, triages, orders, labels and transports specimens for laboratory testing.  Processes specimens, aliquots, and/or slides/blocks according to procedure for samples tested in the laboratory as well as samples forwarded to referral laboratories.  Handles STAT samples expeditiously.  Assists pathologist and/or other laboratory personnel with specimen grossing as needed.  (EF)
2.Recognizes problems (such as mislabels, incorrect tube type, etc.), identifies causes, and takes corrective action to solve basic problems.  (EF)
3.Operates automated instrumentation as applicable at entity following all safety measures.  Performs and documents any processing equipment maintenance.  (EF)
4.Performs one or more of the following advanced functions:  (EF)
a.Pre-Analytic:  In an outpatient and inpatient setting, performs phlebotomy and other specialized specimen collection procedures for patients; maintains competency of techniques and principles required to perform quality phlebotomy services. 
b.Specialty Areas (i.e., Anatomical Pathology, Microbiology, Molecular, etc.):  Performs advanced functions such as assisting with frozen sections, special stain procedures, cytology processing, fine needle aspirations (FNAs), and other section specific specialty tasks as per section scope.
5.Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness.  (EF)

FINANCE - 10%
1.Adjusts work schedule to accommodate departmental/organizational needs.  Appropriately utilizes the time recording system.  (EF)
2.Uses department resources/equipment/supplies properly and efficiently.  (EF)

GROWTH/INNOVATION - 10%
1.Guides and mentors section employees and students to help build confidence in skills, knowledge and abilities.  (EF)
2.Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development.  (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.  Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
¿High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS
¿Minimum of 3 years of related experience required

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
¿None required
¿Relevant certification (e.g., phlebotomy, medical laboratory assistant) preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
to perform the Essential Functions of the Job
¿Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following: skills, competency assessments and/or performance reviews
¿Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
¿Strong organizational skills to handle a heavy workload and maintain accuracy
¿Demonstrates a working knowledge of specimen requirements for testing, processing, and proper waste disposing
¿Possesses basic computer knowledge; operates multiple computer systems to include Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents
¿Independently adapts to multiple ongoing priorities including organizing work flow
¿Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action
¿Strong training, leadership, and mentoring skills
¿Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
¿Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles


Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.



Company Profile

Houston Methodist Baytown Hospital, located 35 miles southeast of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 392 licensed bed hospital with 18 operating rooms, and over 1,400 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.

Baytown, Texas

At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

You can click on the video links below to learn more!

·  About Houston Methodisthttps://www.youtube.com/watch?v=ClN3mmKT0EI

·  Nursing at Houston Methodisthttps://www.youtube.com/watch?v=EUfmVeansTo

·  Houston - Best City to Live Inhttps://www.youtube.com/watch?v=MzLQzGBjHJw

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