San Diego, California

This position will remain open until a successful candidate has been identified. UCSD Layoff from Career Appointment : Apply by 11/02/20 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 11/12/20. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION The UCSD Moores Cancer Center is one of only 49 National Cancer Institute-designated Comprehensive Cancer Centers in the United States. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the forefront of cancer care in a patient-centered environment. The Moores Cancer Center Patient Navigation program was launched in 2016 and provides proactive and unifying support for patients and families across the continuum of care. The Patient Navigator serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture. Key Responsibilities: Initiates contact and establishes ongoing, proactive communication with patient and families at each new phase of treatment. Assists patients and family members in identifying concerns throughout treatment and facilitating timely communication for problem resolution with appropriate care team member. Documents communications with patients, family members and UC San Diego staff members in EPIC (Electronic Medical Record). Participates in program data maintenance and tracking as assigned by Supervisor. MINIMUM QUALIFICATIONS Bachelor's Degree in related area; and/or equivalent experience/training. Three (3+) or more years of experience in a healthcare environment. Thorough knowledge of Patient Rights and Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology. Demonstrated knowledge of data collection, compilation, and analytical techniques. Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation. Proven skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved. Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians. Excellent written and verbal communication skills. Proficiency with Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area. Demonstrated ability to pay attention to detail, time-management, and organizational skills. PREFERRED QUALIFICATIONS Experience providing patient education and/or community health education including direct patient interaction. Oncology experience. SPECIAL CONDITIONS Employment is subject to a criminal background check and pre-employment physical.

San Diego, California

Southern California HERC, established in 2003, is a non-profit organization composed of a diverse group of colleges and universities, and research, medical, and cultural institutions. Our institutions are committed to diversity, equity, and inclusion in the recruitment process and providing a work environment sensitive to work/life balance. We also understand that employment decisions often involve two careers and offer state of the art dual career resources and solutions. SoCal HERC includes members from the Central Coast, Los Angeles, Orange County, Inland Empire, and San Diego.

HERC is a gateway to more jobs in higher education and related fields than any other website. HERC provides job seekers with comprehensive and transparent access to job opportunities, daily job alerts, career advice news and webinars, dual career support, and regional multicultural resources to help with relocating to a new community.

SoCal HERC Member Institutions:

Antioch University, Azusa Pacific, University Cal Tech

CSU Fullerton, CSU Northridge,  CSU San Bernardino 

Cedars-Sinai Medical Center, Chapman University, Citrus College

Concordia University Irvine, Grossmont-Cuyamaca CCD, Kaiser Permanente School of Medicine 

Loyola Marymount University, MiraCosta Community College, Mount St. Mary’s University

North Orange County CCD, Occidental College,  Pacific Oaks College & Childrens School 

Point Loma Nazarene University, San Diego State University, Soka University of America

The Claremont Colleges, The Salk Institute for Biological Sciences, UC Path Center

UC Irvine, UCLA, UC Riverside

UCSD, University of Redlands, University of San Diego

University of Southern California, Vanguard University, Whittier College

While there are certainly wonderful opportunities to teach and conduct research at HERC campuses, of the 42,000 jobs on, over 24,000 (or 57%) are non-teaching positions. You will find jobs in healthcare, administration, software, information technology, finance, technical and trades, social work, student affairs, and much, much more.

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