Configuration Manager, St. Paul, MN (Remote During Covid restrictions (non-local candidates will be accepted))

Kelly Services is seeking a Configuration Manager, company purchased discovery need assistance standing up configuration management database within the service now tool. Looking for an experienced configuration manager or candidate with experience standing up a cmdb or configuration management governance process. Seeking a candidate with Facilitations skills and knowledge of configuration management. Will be the facilitator of the work, understand the mechanisms within discovery for one of our top clients St. Paul, MN.

Length: 6 Months (Contract W2)- (Possibility to extend or convert)

Pay Rate: $48.00/hr. (W2)

Description Summary

Accountable for providing advanced level or specialized subject matter expertise on multiple IT processes as well as related roles/responsibilities and supporting technologies. Collaborates with IT management and staff, technology vendors, and stakeholders to establish strategic process direction and to enable process execution with emphasis on continued efficiency, effectiveness, integration, compliance and quality. May function in a lead role.

Accountabilities

Understand business and IT requirements and apply those requirements to a configuration management plan.
Develop and implement effective configuration management processes.
Maintain documentations of build processes for future reference purposes.
Communicate system configuration status to management and client on regular basis.
Maintain and enforce configuration management policies and procedures.
Develop best practices to improve integrity and quality of configuration processes.
Evaluate existing configuration management processes and recommend improvements.
Provide support in system design, development, testing and implementation activities.
Assist in configuration audits and communicate audit recommendations to Managers.
Oversee system configurations and migrations in multiple environments.
Work closely with development, QA and support teams to complete configurations tasks within deadlines.
Analyze and troubleshoot configuration problems in a timely manner.
Review and implement configuration changes according to business requirements.
Attend customer meetings, kick-off meetings, configuration meetings, and production meetings as needed.
Assist in preparation of system requirements, design documents and test strategies.

Requirements

5 years configuration experience
Advanced level process mapping skills including the ability to assess internal and external practices anticipate future requirements and research and analyze emerging technologies.
Advanced level process improvement experience.
Advanced knowledge of continuous quality improvement methods and processes.
Advanced level knowledge of technical, business, and industry.
Very strong oral and written communication and presentation skills.
Advanced or specialized understanding of the standards and deliverables to ensure integrity of the systems engineering process.
Highly skilled at influencing and motivating individuals and teams.
Highly skilled at project management including the ability to lead, facilitate, plan and organize initiatives.
Advanced level understanding of ITIL and Lean/Six Sigma tools and methodologies.
Proficient in the use of PowerPoint, Word, Excel, Visio, and MS Project.
Advanced level experience with enterprise-class ITSM tools.

Preferred Requirements

Demonstrates a collaborate approach by seeking varying perspectives in order to achieve desired outcomes.
Demonstrates resilience under pressure and maintains focus. Quickly adapts to changing environments
Stay apprised of and understand changes to industry best practices and upcoming software changes
Knowledge of Common Services Data Model 2.0
Knowledge of Service Now Discovery-CV1

Apply Today!

Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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