Role & Responsilibilities:

+ Team Leader Job Purpose Manages and leads a team of employees.

+ Communicate company goals, safety practices, and deadlines to the team.

+ Motivates team members and assesses performance.

+ Provides help to management, including hiring and training, and keeps management updated on team performance.

+ Communicates concerns and policies among management and team members.

+ The role will require working across shifts

+ Team Leader Job Duties Supports team manager and performs management duties when manager is absent or out of office

+ Demonstrates speed, agility, critical thinking, and problem solving skills in their work and an ability to ramp up quickly

+ Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

+ Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.

+ Assists management with hiring processes and new team member training

+ Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

+ Communicates deadlines and goals to team members

+ Develops strategies to promote team member adherence to company regulations and performance goals

+ Works on developing, measuring, and documenting improved efficiencies in workflow and system processes

+ Conducts team meetings to update members on best practices and continuing expectations

+ Delivers 1:1 conversations with Team members to address performance, work on development and any other item

+ Generates and shares comprehensive and detailed reports about team performance, mission related objectives, and deadlines

+ Interacts with Client answering enquiries and effectively handling Client s ad hoc tasks

+ Works with flexibility to ensure achievement of SLA and Client s satisfaction


Team Leader Requirements

+ Minimum 12 months of leadership experience

+ Team Leader Skills and Qualifications

+ Strong people management skills

+ Leadership, Delivering Feedback and Coaching Skills

+ Strong Oral and Written Communication Skills

+ Motivational Skills

+ Results Oriented E

+ mployee Training Experience

+ Interviewing Skills

+ Self Motivation

+ Strong Relationship Building


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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