Greenville, South Carolina

What you will do

Under minimal supervision, conducts preventive maintenance,repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technician and mechanical technicians on building automation activities. Properly completes required project and service documentation.

How you will do it

  • Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
  • Consults with the customer through data gathered and site assessments.
  • Provides field proposals for retrofits, upgrades and or enhancements to existing equipment.
  • Assists sales by providing technical recommendations for sales leads.
  • Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
  • Reports problems or changes to management immediately.
  • Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner.
  • Provides sketches of field changes and discrepancies for engineering corrections and drawings.
  • May assist with job layouts and bid proposals.
  • Communicates with customer upon arrival and before leaving the work site.
  • Ensures high levels of customer satisfaction.
  • Meets regularly with customer to become familiar with operating problems.
  • Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements,upgrades, and or replacement.
  • Promotes the sale of add-on work.
  • Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all controls technicians in the branch.
  • Provides safety awareness while working onsite with Johnson Controls subcontractors.
  • Trains the customer in control systems operations.
  • Delivers manuals and documentation to the customer for training needs as required.
  • Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
  • Coaches, supports and trains mechanical workforce on non-complex, non-critical equipment.
  • Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
  • Conducts extensive self study(reading, research and practice) to improve and maintain technical proficiency in company's product lines.
  • Completes certifications as required.

What we look for

Required

  • Vocational School four year program graduate or an Associates degree in electronics, mechanical systems, computer technology, air conditioning or similar field.
  • Degree may be offset by two years experience in servicing electronic and or mechanical systems.
  • Seven to ten years of increasingly responsible experience in installing and servicing electronic control and HVAC equipment.
  • Ability to coordinate the work of others on multiple job sites.
  • Effective interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.
  • Possesses the ability to explain technical information to technical and non-technical people.
  • Must have experience in writing as well as demonstrated understanding of computer programs and software applications as related to the HVAC Industry.
  • Demonstrated knowledge of the construction or HVAC industry.
  • Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.
  • Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols (i.e. LON, Bac Net, N2, Mod bus, etc).
  • Demonstrated advanced computer skills required, and computer -related drafting tools.
  • Must have experience with Johnson Controls current and legacy control products and systems.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

Greenville, South Carolina

A GLOBAL LEADER

Johnson Controls -

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Explore our site to learn how our innovative solutions are driving the future of urban efficiency.

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