Software (Technical) Support Engineer I Senior - Military Veterans

at Applied Materials

Hefei,

Key Responsibilities

  1. Understand, research, and resolve internal and external application and systems issues. 
  2. Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
  3. Participate in product testing, documentation reviews, and user conferences.
  4. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
  5. Attend Applied Materials’ classes in designated product line and external classes for third-party software.
  6. Provide on-going training to customers for technical and systems issues.
  7. Deliver updates and reports to managers, partners and peers

Functional Knowledge

  • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

Business Expertise

  • Applies general knowledge of business developed through education or past experience 

Leadership

  • No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

  • Exchanges straightforward information, asks questions and checks for understanding

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Travel:

Yes, 50% of the Time

Relocation Eligible:

Yes

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Hefei,

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Applied Materials

A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.

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