Houston, Texas

Description

SHIFT: No Weekends
SCHEDULE: Full-time


HCA Healthcare is a comprehensive healthcare network where 280,000 people across more than 2,000 care facilities are all committed to creating a positive impact every day. It’s an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we’re connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

 

We offer an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO, medical, dental, flex spending, life, disability, tuition reimbursement, student loan repayment program, employee discount program and employee stock purchase program. We would love to talk to you about this fantastic opportunity.

JOB TITLE: Director, Physician and Provider Relations, Surgical Specialist

 

GENERAL SUMMARY OF DUTIES: The Director, Physician and Provider Relations, Surgical Specialist is responsible for developing and retaining customer relationships to drive business growth for key hospital surgical service lines.  The specialist works as an extension of operating room/cath lab/procedurally focused service lines and hospital leadership to grow hospital volumes. These customers are primarily surgeons but can also include: CEOs of outreach hospitals, EMS leadership, free standing ER/urgent care leadership and staff, advanced practice providers, surgical leadership, and physician office staff.  The surgical specialist represents a key leadership role in the hospital and is proficient in working within an integrated sales organization.

 

SUPERVISOR: Reports to Division Vice President of Physician and Provider Relations. Matrixed reporting relationship to hospital CEO. 

 

SUPERVISES: Not applicable.

 

 

No matter who she is or what her own healthcare needs are, The Woman’s Hospital of Texas is here to put her first. We believe that every woman deserves to be treated as an individual with the best understanding, compassion, and support for who she is at every stage of life.

As the first facility in Texas dedicated to the health of women and newborns, we offer outstanding care in breast health, imaging, gynecology, obstetrics, high-risk pregnancy, neonatology, pediatrics, minimally-invasive surgery, and so much more. As a member of HCA Houston Healthcare, the most comprehensive healthcare provider in the region, we are a part of a network that delivers stronger, smarter and more accessible care to women than any other medical system across the Houston area.

 

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Develops and executes strategic plans to grow hospital volumes, including inpatient admissions, outpatient services and surgical volumes. 

  • Engages with surgeons in the OR, fully understands OR protocols and procedures, and is recognized as an expert in surgical services.

  • Evaluates market data and financial information for primary facility service lines in collaboration with leadership, to identify priorities, create data-driven customer target lists, call cycles, and develop sales plans with measurable results. 

  • Identifies barriers and communicates to leadership using CRM system. Is responsible for Issue Resolution processes and works to implement solutions and completes follow-up meetings to gain or retain business. 

  • Actively prospects for new business and growth in hospital environment

  • Using internal and external data and resources, develops an understanding of surgical and procedural service line attributes, trends and opportunities to develop a clear service line strategy and growth plan with measureable results.

  • Builds data-driven business cases for strategic growth proposals such as physician recruitment/employment, service line development, equipment purchases or foot-print expansion and proactively presents to facility leadership

  • Demonstrates deep understanding of the clinical operations within the surgical services area; including but not limited to OR protocols, general OR terms and roles of the surgical services staff.   

  • Understands and is able to work well in the surgical services department within the facility. 

  • Develops understanding of customer’s business and challenges, and uses that understanding to develop sales plan and customer focused solutions.

  • Develops and maintains collaborative relationships with department directors and builds team strategies for volume growth and retention.

  • Identifies critical activities and tasks, effectively allocates time to consistently meet or exceed productivity expectations; develops and maintains a call cycle and routing plan.  

  • Executes sales strategies and monitors effectiveness of sales plan and modifies strategies and activities as necessary based on measurable results. Educates customers on services offered by facility and effectively conveys benefits of the business relationship. Completes consultative sales meetings with customers to gain a thorough understanding of customer needs and requirements.  Consistently uses CRM system to track activities.

  • Prepares and present sales reports as required by leadership to identify trends, additional business opportunities and obstacles to business growth.

  • Participates in annual strategic business planning and leads medical staff development/succession planning

  • Executes strategic physician engagement projects, including but not limited to the Physician Engagement Study, Medical Staff Planning, and Physician Referral Panel programs

  • Understands and adheres to company policies with respect to the sales function. Adheres to company code of conduct.  Completes all ongoing training required for the position. 

     

KNOWLEDGE, SKILLS & ABILITIES

  • Customer Focus – Creates customer focused practices to ensure that the customer perspective is the driving force behind business decisions and activities.

  • Driving Execution/Results – Ability to translate initiatives into action and creates accountability in self and others. 

  • Compelling Communication – Communicates in a focused and compelling way that drives thought and action.  .

  • Building Strategic Relationships – Ability to effectively communicate complex strategy to all customer bases to achieve goals.  .

  • Effective Administrative Skills – Ability to prioritize and manage time to ensure appropriate resource allocation and optimization. 

  • Emotional Intelligence – Establishes and sustains trusting relationships in the context of a complex political environment. 

  • Business Acumen – Clearly understands facility and division opportunities and leverages that understanding to reach goals. 

  • Sales Ability/Persuasiveness - Uses appropriate interpersonal styles and communication methods to gain acceptance of facility services from current and prospective customers. 

HCA offers a 401K with matching and many other competitive benefits

 

Qualifications

EDUCATION

  • Bachelor’s degree from an accredited college or university required.
  • Master’s degree in Healthcare, Healthcare Administration or Business a plus.

 

EXPERIENCE

  • Seasoned “consultative or service-oriented” sales experience required.  5 years of progressive healthcare sales experience in hospital, pharmaceutical or device sales; comparable experience may be considered. 
  • Preferred – hospital physician growth and development experience

 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Houston, Texas

HCA Serving Those Who Have Served Us So Faithfully.

Guided by the principle that quality care begins with the warmth, compassion, and positive attitude of our employees, HCA has consistently proven to be the nation’s leading healthcare provider with the widest range of employment opportunities.

Since our founding over 40 years ago, HCA has grown in size and services with over 280 affiliate facilities in 20 states and England. Our family of nearly 190,000 strong is dedicated to developing innovative strategies and practices to better the human condition.

Above all else, we are committed to the care and improvement of human life. Expert care, ethical conduct, innovative technologies, and best practices are the core of our resources. Through these, we strive to deliver high-quality, cost-effective, community-centric health care for approximately 18 million patients annually.

HCA has over 7000 open requisitions in hospitals, diagnostic, outpatient and business operations across 20 states in the U.S.

Our employment opportunities fill job classes in both patient care and business support services. While a majority of positions account for clinical backgrounds, HCA has many opportunities in supply chain and logistics, IT, engineering and technical, administrative and managerial, sales, finance and accounting, environmental, plant ops, HR and many more.

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