IT Support Technician, Sr. - Military Veterans

We are seeking an IT Support Technician with an Associate's Degree in a related field of study and at least 6 years of relevant experience. In this challenging, fast-paced environment, you'll have the opportunity to apply your knowledge and experience to provide technical support to end users for computers and associated networks to help support the design and creation of the most groundbreaking aerospace and defense technologies - those that exist today and those that will shape tomorrow. What to look forward to: As an IT Support Technician, you will be using your skills and expertise provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

At SNC’s Integrated Mission Systems (IMS) team we are an agile, high-caliber contractor that engineers, builds, integrates, modifies and supports turnkey air- and ground-based Intelligence, Surveillance, and Reconnaissance (ISR) products and services. Our years of experience supporting the Department of Defense, Department of Homeland Security, commercial and international customers have established us as the systems integrator of choice. We take great pride in the customer mission we support. Learn more about IMS

Must-haves:

• Associate's Degree in a related field of study and at least 6 years of relevant experience
  • A higher level degree may substitute for experience
  • Related experience may be considered in lieu of required education
• Required attributes for this position include a strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
• Team focused with the capacity for knowledge sharing and team leadership 
• Strong written and verbal communication skills with end users and leadership
• Drive to maintain current knowledge of industry trends and potential impact on the support business
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Ability to work with people in a team environment and deal effectively with user incidents
• In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals 
• Comprehensive troubleshooting skills of various hardware and software products including:  Microsoft, Outlook, Lotus Notes, Symantec Antivirus (SEP), BitLocker encryption, wireless, Citrix, Dell laptops/desk, AV systems, VTC technologies and mobile device support
• The ability to obtain and maintain a Security Clearance is required

Preferred:

• A+ Certifications
• ITIL - Information Technology Infrastructure Library Certification
• ITSM - Information Technology Infrastructure Service Management Certification

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-US citizens may not be eligible to obtain a security clearance.  The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC

Sierra Nevada Corporation is an Equal Opportunity Employer

– Minority / Female / Disability / Veteran, or any other protected status

pursuant to applicable local, state or federal law, ordinance or regulation.