, Illinois

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This role is part of the Digital Experience team who is responsible for the CenturyLink.com site. The Digital Experience team is a fun, hardworking atmosphere that is centered around collaboration and respect for all team members. There is a strong sense of team work with a hyper focus on leading with data to drive decisions that will optimize revenue and create an amazing customer experience.

The scope would include being part of the Digital Experience Reporting team whose primary responsibility would be reporting creation, interpretation, testing optimization, and data integrity for the Mass Markets digital ecosystem. As we continue to transform this role would play an important part in the migration from the Adobe platform to GA 360 platform. Successful candidate for this role will need to have experience in Adobe and GA360 and strong advocate for change management and passion for the customer experience.

The Main Responsibilities

+ Work cross-functionally with the marketing team in analyzing customer segments and uncovering key, actionable insights about Lumen users and behaviors

+ Assist in the implementation and on-going support of GA360, Google Optimize, and GTM at Lumen, ensuring that events and other key parameters are being set up in a way that will result in accurate, meaningful measurement

+ Develop a web analytics roadmap that prioritizes learning, personalization and marketing optimization

+ Design, implement and measure controlled experiments to determine the impact of new approaches

+ Understand and analyze business performance in detail, identify ideas for improvement, and communicate out actionable insights to key stakeholders

+ Assist marketing team with developing cross-device attribution and Media Mix Modeling.

+ This person would work daily within the DX Reporting team and the larger organization to implement our Google Analytics tools to test and validate data throughputs.

+ Additionally, this person would help to drive the creation of KPI reports supported by the recent GA 360 implementation.

+ Approximately 30% of the time would be spent in data staging in the Google tools, 20% report creation, and 50% would be data validation comparing to existing reporting.

What We Look For in a Candidate

• 2+ years of practical work experience in Web Analytics, preferably in a consumer-facing industry measuring website and browser extension performance• Bachelor's degree in computer science/mathematics/statistics/data science or equivalent experience preferred• Proven expertise with, and practical applications of Google Analytics, Google Tag Manager, Google Optimize, Looker, BigQueryand SQL required• Experience designing and executing A/B tests, and providing statistical analysis and insights from the results• Ability to think creatively, provide thoughtful insights, and develop impactful automated reporting to management• Experience with effective communication of analytical outputs to stakeholders, including development of data summaries, visualizations and other storytelling methods• Experience using modern data analysis tools (such as R, python, Hive/Presto) preferred• Ability to work collaboratively throughout the organization to drive towards common goals

What to Expect Next

Requisition #: 238513

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

, Illinois

Lumen is an enterprise technology platform that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses.


We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.


Lumen brings together the talent, experience, infrastructure and capabilities of CenturyLink, Level 3 and 25+ other technology companies to create a new kind of company—one designed specifically to address the dynamic data and application needs of the 4th Industrial Revolution.