Glendale, Ohio

Join a team recognized for leadership, innovation and diversity

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Provide reliable technical assistance to internal and external Honeywell Intelligrated customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities
Be part of a team that is solving complex technical problems for the customer
Learn to apply highest standards of customer support
Build business acumen while learning to address customer's technical needs

#CB

YOU MUST HAVE

  • Bachelor’s Degree in Engineering or equivalent in education and work experience
  • Some experience with PLCs
  • Excellent interpersonal and verbal & written communication skills

WE VALUE

  • Customer facing experience
  • Experience in the industry 
  • Ability to focus on relevant information and identify and execute on key details
  • Capability to apply broad knowledge within field
  • Ambitious and able to work with little supervision by consistently taking the initiative to get things done
  • Interest and skill to collaborate with engineering functional teams
  • Ability to consistently make and execute timely decisions even in the face of complexity
  • Dexterity to evaluate, recommend, and implement technical solutions based on standard or accepted technical practices
  • Ability to quickly analyze, incorporate, and apply new information and concepts
  • Experience programming and installing Allen-Bradley PLCs, Siemens PLCs, Panel View (HMI),and/or Lenze PLCs
  • Experience with SQL, creating queries, and data analysis
  • Strong continuous improvement mindset, strong leadership impact
  • Some experience with a variety of the businesses product programming language

Additional Information

  • JOB ID: req255318
  • Category: Engineering
  • Location: 10045 International Blvd,West Chester,Ohio,45246,United States
  • Exempt
Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Glendale, Ohio

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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