Storage Area Networks (SAN) Architecture and Design SW/Application Tech Support Practitioner - Military Veterans

at Accenture

Bengaluru,

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :9

+ Work Experience :6-8 years

+ Work location :Bengaluru

+ Must Have Skills :Storage Area Networks (SAN) Architecture and Design

+ Good To Have Skills :Backup and Recovery Management

+ Job Requirements :

+ Key Responsibilities : -Liaising with the customer technical representatives

-Installation, configuration, maintenance, monitoring and support for storage hardware and software

-Designing the solution as per the requirement Also, experience on DR solution and scenario

-Storage growth analysis and forecasting

-Migration to cloud from DC or vice versa

-Participation in completing customer service requests, preparing and peer reviewing change requests and handling of problem tickets in an efficient manner

+ Technical Experience : -Excellent knowledge and troubleshooting skills on DELL EMC storage technologies SAN and NAS both

-Capacity forecasting and Storage performance tuning

-Maintaining Fabric infra Brocade and CISCO MDS to meet maintain required capacity and future demand

-Storage solutioning and architecting as per the requirement

-Storage data protection

-Good on identifying project and improvement opportunities in the storage infra

-Storage OS upgrade

-Performance tuning

+ Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization

- Ability to operate independently and make decisions with little direct supervision

- Flexible to work in 24/7 shift

+ Educational Qualification : 1 Bachelors degree

2 ITIL V3/V4 Foundation certified

3 Certified in relevant Storage technology

15 years of full time education

Bengaluru,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.