Job Summary
Responsible for researching and analyzing manual controlled substance orders and controlled substance override requests. Generates Ad-Hoc and standardized reports for DEA agents within mandated timeframes by writing queries and using advanced features of Excel. Acts as a subject matter expert in controlled substance ordering procedures, DEA licensing, and the Good Faith Dispensing policy. Educates store users and supervisors on proper procedures. Reviews and audits controlled substance loss forms to ensure proper reporting. Validates and updates prescriber profiles as needed.

Job Responsibilities

Researches and analyzes controlled substance orders placed manually at store level. Determines if the orders are suspicious based on ordering patterns and circumstances, and takes appropriate actions to educate the user on proper ordering procedures.
Generates reports and provides data to DEA agents on store dispensing patterns, and prescriber or patient profiles within a 48 hour window. Builds Ad-Hoc queries to pull data outside of normal reporting requirements.
Maintains up-to-date knowledge about issues such as controlled substance ordering procedures, GFD policies, and DEA licensing requirements. Assists stores and field supervision with questions via email and phone on a variety of related topics.
Assists analysts in creating and reviewing store audits for controlled substance losses. Collaborates with Pharmacy Managers and Supervisors to ensure that losses are reported within the required timeframe and with 100% accuracy.
Manages prescriber ticket resolution system. Validates and updates prescriber records. Collaborates with Pharmacists to ensure that any prescription blocking is legitimate.
Researches and analyzes requests for increases to controlled substance allocations. Makes informed decisions based on collaboration with Pharmacy Managers, Supervisors, and item vendors. Mitigates risk to the company by ensuring that due diligence is completed and documented.
Assists in the implementation and updating of the Good Faith Dispensing and Target Drug Good Faith Dispensing policies.
Utilizes skills in Excel, PowerPoint and the ability to query databases in order to assist analysts in the creation of presentations and training for store staff and supervision.

An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver highquality products and services in local communities nationwide.

Basic Qualifications

High School Diploma/GED and at least 3 years of experience as a pharmacy technician.
Required certification in Certified Pharmacy Technician as granted by PTCB.
Experience with prescriber licensing requirements (NPI, DEA, and state licenses).
Intermediate level skills in Microsoft Office (Excel, Word, and PowerPoint).
Experience with query databases.
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience communicating effectively (written and verbal) as appropriate for the needs of the audience.

Preferred Qualifications

Experience with internal Walgreens systems such as SIMS and IC+.
Experience with controlled substance ordering procedures within Walgreens (PDQ’s, RxQuick Order, and Passport).

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