Company Information

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings


Job Description Summary

The billing and payment family is responsible for the administration of billing, remittance
and customer service functions.
Under moderate supervision performs intermediate to advanced level billing, remittance
application, balancing and/or
customer service functions.

Accurately analyzes, researches, and processes all payments and other research requests
within established timeframes on
moderate to high complex work.
Daily balancing and reconciliation of payments and bank deposits.
Acts within approved Authority limits as outlined by the business.
Corresponds with customers, agents, Business Centers, financial institutions and vendors via
written and/or phone.
Contributes to production performance and quality practices to achieve positive results.
Identifies, defines and implements production performance and quality standards for
continuous improvements.
Researches, resolves, and reconciles discrepancies with Business Centers, customers, and
financial institutions.
Resolves inquiries from internal and external customers, including agents, vendors, mortgage
companies, etc. and responds to
these customers promptly and courteously.
Reconciles transactions with the billing system, performs billing-related research, and
coordinates settlements. Examples
include researching and applying/handling payments or refunds, resolving problems related to
financial transactions, and
resolving billing or banking discrepancies.
May prepare journals entries where necessary.
May lead, assign work or train and provide guidance to others.
May complete ad-hoc requests.
Identifies current or future problems or opportunities.
Analyzes, synthesizes and compares information to understand issues, identify cause/effect
relationships and explore alternative solutions to support sound decision making.
Perform other duties as assigned.


Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.


Imagine a Career with Purpose.

For 160+ years, Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. Here, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.

Imagine a Different Call of Duty.

When you joined the military, you answered the call of duty and dedicated yourself to serving. Now, we ask you to consider your next mission at an organization that understands the value of your skills. Whether you’re among the first to the scene as part of our Catastrophe Response Team or tasked with evaluating risk, we know that your experience has prepared you to get the job done.

Imagine Being Support Every Step of The Way.

Today, over 1,000 current and former military professionals call Travelers home. At Travelers, you’ll find the camaraderie and resources you need to ensure your success as you rise through the ranks. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


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