South Jordan, Utah

The Support Analyst will assist in recovery efforts for all events impacting production processes, SLA’s and client satisfaction.

Principal Responsibilities and Essential Duties:

  • Execute and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing.
  • Executes steps defined by the Implementations, Development, QA and Configuration Management teams for releases and deployments of all application and services into Production.
  • Monitor support ticket queue, research, and work to resolve assigned issues. Escalate and collaborate on tickets with appropriate engineering or support groups.
  • Follows and supports IT business processes using the ITIL framework, including incident, problem, change and release/configuration management with a goal of operational excellence.
  • Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation.
  • Act as a liaison between technical and operational teams, coordinating troubleshooting to resolve application support and file processing issues, new client activation or expansion or requests from clients including testing and/or additional or non-standard monitoring.
  • Supporting disaster recovery and business continuity planning and testing, including actual live fail over and fall back exercises.
  • Participates in on-call and/or shift rotations supporting 24x7 enterprise level systems.
  • Complete all responsibilities as outlined on annual Performance Plan.
  • Complete all special projects and other duties as assigned.
  • Must be able to perform duties with or without reasonable accommodation.


  • Bachelor’s degree or equivalent
  • 2+ years of experience developing/supporting enterprise -level applications software in multi-node Windows or Linux Server environments.
  • Knowledge of application architectures, workflows and processes.
  • Entry level skills working with SQL, Oracle, PL/SQL, MS Access and/or DB Management tools, exposure to PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks.
  • Ability to work in a cross-functional global team environment, utilizing on-line collaboration tools.
  • Ability to troubleshoot application issues and escalate to supporting engineering teams.
  • Knowledge of commonly used information technology concepts, practices and procedures.
  • Solid written and verbal communication skills, previous Help Desk experience a plus.
  • Familiarity with medical claims processing and practices a plus.

For the safety of our employees and those considering employment with Cotiviti, we are currently conducting all interviews virtually. In addition, the majority of the Cotiviti team is currently working remotely, and we are onboarding new hires remotely as well. As we monitor the pandemic, these arrangements may change and we will update accordingly.

South Jordan, Utah

Cotiviti is a leading solutions and analytics company that leverages unparalleled clinical and financial datasets to deliver deep insight into the performance of the healthcare system. These insights uncover new opportunities for healthcare organizations to collaborate to improve their financial performance, reduce inefficiency, and improve healthcare quality.

We focus on improving the financial and quality performance of our clients. In healthcare, this means taking in billions of clinical and financial data points, analyzing them, and then helping our clients discover ways they can improve efficiency and quality. In addition, we support retail and life/legal industries with data management and recovery audit services.

Cotiviti applies deep data science and market expertise to help healthcare organizations in three critical areas:

·        Payment Accuracy: analyzing data flowing between payers and providers to ensure that claims are paid appropriately

·        Risk Adjustment: ensuring that health plans accurately capture and report how sick their members are so that plans are appropriately reimbursed for the healthcare services their members receive

·        Quality and Performance: evaluating healthcare cost, quality, and utilization at individual, provider, and population levels to identify the best opportunities for financial and clinical performance improvement

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