Morrisville, North Carolina

Job Description

Sr. Business Analyst
Morrisville, NC


  • Work with business and business partners to elicit high-level requirements and capture business needs; understand the customer journey and define user requirements
  • Engage with business partners and influence project decisions; assess the risks of various solutions and prioritize competing business demands
  • Promote architectural consistency and usability standards; define and execute test cases
  • Identify opportunities for business-led delivery; coach employees to make use of technology and information


Essential Functions

  • Requirements Elicitation: Can identify and document emerging business requirements; Can intelligently question business partner and knowledge worker preferences to identify unique value drivers
  • Requirements Management and Analysis: Properly prioritizes business line and enterprise demands; Accurately translates business requirements into functionality; Manages requirements to meet performance expectations
  • Creating a Compelling Business Case: Understands industry-specific trends that impact the organization; Clearly articulates benefits in business language; Accurately measures the contribution of IT projects to business value
  • Providing Accurate Project Effort Estimates: Can manage ambiguity and create accurate project effort estimates; Accurately quantifies project-specific risks through the development lifecycle
  • Architecture Management: Identifies solution interdependencies; Stays abreast and creates awareness of technology developments related to a business problem; Can identify commonalities and suggests a consistent approach across projects in the absence of standards
  • Designing for Usability: Can engage with knowledge workers in their normal day to-day environment; Can effectively convey knowledge workers' preferences to business partners and design teams
  • Communications and Change Leadership: Can guide team decision making; Provides business partners with an accurate view of challenges to end-user buy-in
  • Business Relationship Management: Adjusts customer expectations in accordance with changes in scope; Can effectively navigate conflict between multiple business partners; Tailors business partner engagement to business sponsor risk and value preferences
  • Design Team Relationship Management: Creates a vision of project success that drives team engagement; Shares best practices and process and environmental knowledge
Essential Competencies
  • Influence: Ensures and advises business stakeholders by actively initiating and influencing what is needed versus how their needs will be achieved
  • Analytic Ability: Can work with data to identify patterns; Uses judgment to form conclusions that may challenge conventional wisdom, and focuses on the crux of issues to identify high leverage intervention points and strategies
  • Communication: Exhibits high levels of engagement with stakeholders and understanding high depths of business context
  • Business Results Orientation: Seeks to understand the business needs and deliver prompt, efficient, quality service
  • Learning Agility: Rapidly acquires new knowledge and learns new skills


  • 3-7 years; Primary BA on several medium to large complexity projects
  • Bachelor's degree in any field
  • Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies
  • Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria
  • Demonstrated ability to quantify resource requirements and measure and communicate proposed project benefits
  • Strong risk assessment, problem resolution, negotiation, and influencing skills
  • Demonstrated ability to engage both developers and business partners to achieve target outcomes
  • Broad IT domain experience in three or more of the following areas: Applications Development, Enterprise Architecture, Project Management, Vendor Management, Quality Assurance, Infrastructure, and Maintenance and Support
  • Familiarity with company structure and operations outside of IT
  • Excellent written and verbal communications; Fantastic listener
  • Ability to keep control of the room in a way that is not off-putting; Natural ability to redirect and refocus conversations with people at different levels when needed
  • Self-starter, proactive, strong-business acumen, excellent follow-through
  • Proficient with MS Office applications (e.g. Visio, Word, Excel, Power Point, etc.)
  • Preferred – Professional Certifications including IIBA, ECBA, CCBA, CBAP, CSM, CSPO, PSM, PSPO, PMI-ACP, CSP, SAFe SA, Lean, Kanban, Six Sigma, PMP, etc.
  • Preferred experience working with requirements and test management tools such as JIRA, Quality Center, Helix ALM/Test Track, etc.
  • Preferred – Experience working for a CRO, CCO, or Pharmaceutical company (or specialization / alignment to these industries in a consulting company)
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Morrisville, North Carolina

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.


We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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