Hyderabad,

Deliver business value through Right and Fast partnership

Technical Support Professional 

 

In September 2015, Honeywell entered the fuel-efficiency and emissions-savings market to serve the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuel-efficiency solutions, Honeywell also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. 

 

Be part of a team that is solving complex technical problems for the customer

Learn to apply highest standards of customer support 

Build business acumen while learning to address customer's technical needs

 

In this role, you will be responsible for:

 

• Providing reliable technical assistance to internal and external customers. 

• Providing professional coverage of Technical Support Helpdesk. 

• Supporting focus on accuracy, timely feedback, and customer satisfaction. 

• You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. 

• Building internal relationships to expedite complicated cases. 

• Developing broad understanding of customer needs. 

• Supporting the knowledge-sharing mindset, methodology, and tools. 

• You will help develop Technical Support processes. 

• Ensuring proper documenting and recording of all activity and communication. 

• Addressing systemic coordination issues.

 

 

YOU MUST HAVE:

 

• Bachelor's degree / equivalent, or High school diploma with min 2 years of experience.

 

WE VALUE:

 

• Customer facing experience

• Experience in the industry is preferred

• Excellent interpersonal and verbal & written communication skills

• Strong continuous improvement mindset, strong leadership impact

• Demonstrated experience with Knowledge Management & Call Center Management

• Good administration skills

• Good experience with a variety of the business’s product programming languages (Linux, SQL & HCE Forge/Azure platform)

 

Additional Information

  • JOB ID: HRD107904
  • Category: Customer Experience
  • Location: Lot 115 (P),Nanakramguda Village,,Serilinganpally Madndal, RR District,Hyderabad,TELANGANA STATE,500019,India
  • Nonexempt
Engineering (GLOBAL)

Hyderabad,

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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