Oklahoma City, Oklahoma

Requisition ID: 295581 
Store #000550 LensCrafters 
Position:Full-Time

 

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years.

With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.

 

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.    

 

MAJOR DUTIES & RESPONSIBILITIES

  • Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
    • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  • Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
  • Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
  • Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
  • Partners with store manager to lead a team through strong knowledge & skills.
  • Provides training & guidance to team members.
  • Delivers clear & constructive feedback in a timely manner.
  • Informs store manager of any situation that may require any development or disciplinary action of others.
  • Supports recruiting, helps select high caliber team & creates talent pipeline.
  • Follows guidelines to optimally staff store.
  • Shows great pride in store appearance & executes visual directives.
  • Strives to maintain positive working relationships with doctors.
  • Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals.
  • Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
  • Performs & understands administrative duties.
  • Maintains a safe working environment for all.
  • Works a flexible schedule, including nights & weekends.

 

BASIC QUALIFICATIONS

  • High School graduate or equivalent
  • 1+ year(s) management/supervisory experience with direct reports
  • Knowledge of retail operations, processes & policies
  • Strong basic math skills
  • Familiarity with cash register, computers & calculators
  • Must have a strong command of the English language for all written correspondence & oral communication
  • Strong communicator & listener
  • Demonstrated high-level of selling skills
  • Proven ability to problem solve

 

PREFERRED QUALIFICATIONS

  • College degree or equivalent
  • Previous experience in leadership position within retail & customer service industry
  • Knowledge of basic optics
  • Knowledge of current store merchandise
  • State licensure (if applicable) &/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting & Adjusting Program

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Oklahoma City, Oklahoma

Luxottica produces and distributes sun and prescription eyewear of high technical and stylistic quality to improve the well-being and satisfaction of its customers and at the same time create value for employees and the communities in which the Group operates. Every collection, every pair of glasses, is the result of an ongoing process of research and development whose aim is to anticipate and interpret the needs, desires and aspirations of consumers all over the world.

Founded in 1961 by Leonardo Del Vecchio, always involved in protecting eyes and optimising the look of men and women everywhere, the Luxottica Group is now a vertically integrated organization, producing and distributing prescription frames and sunglasses of high technical quality and style.

The constant attention paid to research and development, technological innovation, the adaptation to market evolutions in respect of people and the environment, have led Luxottica through worldwide expansion.

Production

Product design, development and manufacturing take place in Luxottica’s six production facilities in Italy, three factories in China, one in Brazil and one sport sunglasses production facility in the United States. Luxottica also has a small plant in India serving the local market.

Trademarks

The design and quality of Luxottica’s products and strong and well-balanced brand portfolio are known around the world. Proprietary brands include Ray-Ban, one of the world’s best known brands for eyewear, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette. Licensed brands include Giorgio Armani, Burberry, Bvlgari, Chanel, Coach, Dolce & Gabbana, DKNY, Michael Kors, Paul Smith, Ralph Lauren, Prada, Starck Eyes, Tiffany, Tory Burch and Versace .

Wholesale distribution

The Group’s wholesale distribution network covers more than 130 countries across five continents and has nearly 50 commercial subsidiaries providing direct operations in key markets. 

Retail distribution

Direct wholesale operations are complemented by an extensive retail network comprising over 7,000 stores worldwide as of December 31, 2014.

Luxottica is a leader in the prescription business in North America with its LensCrafters and Pearle Vision retail brands, in Asia-Pacific with the OPSM and Laubman & Pank brands, in China with the LensCrafters brand and in South America with the GMO brand. In North America, Luxottica operates points of sale for its retail licensed brands under the Sears Optical and Target Optical brands.

Additionally, Luxottica operates one of the largest managed vision care networks in the United States through EyeMed and the second largest lens finishing network, with three central laboratories, over 900 on-site labs at LensCrafters stores, a fully dedicated Oakley lab and an additional facility based in China dedicated to North American optical retail.

Luxottica has a global retail organization to support its sun and luxury retail brands including Sunglass Hut, ILORI and The Optical Shop of Aspen. The Sunglass Hut brand, in particular, has a global presence with stores in North America, Latin America, Asia-Pacific, South Africa, Europe and the Middle East.

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