Chantilly, Virginia

Job Description
The position of Sr. Application Support Analyst will execute and lead specific deliverables and activities to service requests for business system changes. Ensure the management of Service Requests follow documented standard procedures including the following:Support Project Manager to ensure on time delivery and within budget for SRsProvide up to date status on Service Requests - Meet release dates for Service Request delivery - Ensure all Service Requests estimates are gathered and documentedConduct walkthrough of business requirements and quality expectations Provide input and review of test scenarios.Conducts interviews, fact-finding, and independent research to design creative, progressive IT solutions for the most complex customer issues.Conducts or leads business impact analysis of system defects, control/audit deficiencies, outages and enhancements.Generates and/or manages the Problem/Service Request documentation build requirements, and assist with prioritization of IT resource allocation with implementing small enhancements, and fixes.Leads and provides expert consulting for both IT and Business areas (e.g., Processing, SMU, Legal, RPC etc.) on system functionality inquiriesProvides the translation of business needs into Business Requirements within specified time framesContributes to the collaborative system and data design sessions with the user community, technical architecture resources, and development resources Participates in the design and mapping of data conversion strategies- Develops Product Overviews, FAQs, Tool Glossaries, system training material, and system user documentation to support implementation activities Completes activities on time and within budget, and proactively identifies and communicates issues that may jeopardize delivery dates or budgetMay assist in the training of less experienced staff and may assume supervisory responsibility in the absence of the supervisor.Performs related duties as assigned or requested.

Required Qualifications
TECHNICAL SKILLS DESIRED:ASP.NET MVC, HTML5, CSS, jQuery, JavaScript, and AJAXAWS ML/Sage MakerSalesforce Apex ProgrammingLINQ, Entity Framework, T-SQL, PL/SQL (Tools: SQL Server Management Studio, Toad, and Oracle SQL Developer)SOAP/ REST , XML, JSON , SOAP UI, and WEB API2C#,  OOPS, TFS, and  IIS Service Now, Rally BACKGROUND/EXPERIENCE DESIRED 3-6 years work experience that reflects a proven track record or proficiency in the competencies noted.

Preferred Qualifications
Please review required qualifications above

Education
Master's degree

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Chantilly, Virginia

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses

 

"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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