, Texas

Job Description
The Team Lead is accountable to leadership to support the day to day operations of the team. This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies and procedures to ensure the team is producing at a successful level.

The Team Lead supports the onboarding of new staff as well as quality monitoring and assignment triage. The Team Lead is a single point and first line of contact for staff for clinical issues. They may lead projects as assigned.

The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings. The role requires promoting cooperation and team-building between all department members.

Remote role. Schedule Monday-Friday 8am-5pm pacific standard time. No nights, no weekends and rotational holidays.

-Serve as a resource to team members
-Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking
-Ensure adherence to plan sponsor performance targets
- Develop, implement and support program policies and procedures
-Utilize critical thinking skills to raise the level of team�s performance
Mentor the team; monitoring and providing feedback regarding performance relative to best practices Act as a role model for the Aetna values, particularly regarding company policies on confidentiality
-Communicate effectively with a variety of audiences
-Well organized and able to prioritize tasks
-Support a positive work environment that promotes the concept of teamwork
-Support to Supervisors as directed
-May have responsibility for their own case load work
-Respond to issues and inquiries as needed Sedentary work involving periods of sitting, talking, hearing, work requires visual acuity to perform close inspection of hand written and computer generated documents as well as a PC monitor.

Required Qualifications
-3 years clinical behavioral health
-Previous supervision experience
-Requires proficiency with computer skills which includes navigating multiple systems and keyboarding

Master's degree in behavioral health field; or Maintain current independent clinical licensure in good standing, meet all licensure requirements within state guidelines and seek professional development must hold current Independent professional licensure to practice pre state regs in one or more: LMFT, LCSW, LMHC or LPC -must be independently licensed in the state where they reside active and unrestricted

Preferred Qualifications
-Proven track record of subject matter expertise
-Ability to mentor and support staff to meet business needs
-Exceptional communication skills
-Time efficient and highly organized

Master's degree

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

, Texas

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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