Mililani, Hawaii

Our agents earn hourly base pay along with lucrative commission and incentives for a target hourly earnings of $22.60/hour or $47,000 annually. Our top performers have potential to earn even more.

Hours: Must be available to work various shifts including Saturday, Sunday, Holidays, and split shifts.

JOB SUMMARY
The purpose of Spectrum Customer Service Sales Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new residential customers, and solicit existing residential customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Actively and consistently support all efforts to simplify and enhance the customer experience


Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities.

Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers.

Acquires and demonstrates thorough knowledge of competitors pricing, packaging, products and services in an effort to discuss side by side comparisons of Charters and competitors products and services. Promotes and communicates current marketing campaigns and promotions.

Works with other departments to resolve customer issues, as necessary

Performs other duties as assigned.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English at a very high level
  • Must have strong sales experience
  • Able to work at any Spectrum location
  • Proficient on the computer including a working knowledge of Windows and Word.
  • Type 40 words per minute, use of telephone system, and ten-key adding machine.
  • Must have excellent telephone etiquette, good persuasive, verbal, written and interpersonal communication skills
  • Able to sell and handle all customer service inquiries through effective communication
  • Knowledge of general office procedures, basic mathematics and bookkeeping, familiarity and use of computers
  • Stable employment history
EDUCATION
High School diploma or equivalent

RELATED WORK EXPERIENCE
Minimum 3-6 months of either office, clerical, or customer service experience.

WORKING CONDITIONS
Has extensive outside contact with customers and the general public. Has no supervisory responsibilities.

Computer, telephone, ten-key, cash register, photocopier, scanner, shredder, typewrite, and cable equipment such as converter box and modem; may use postage machine.
Sitting for long periods of time.
Typing and reading on computer and data entry on ten-key
May lift and carry converters (8 lbs.)
Communicating by either e-mail, over the telephone, and/or in-person with customers.
Extended use of telephone headset and ear piece.


For more information on Spectrums benefits, please click here.

Mililani, Hawaii

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.  

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