Atlanta, Georgia

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE:Inside Sales Representative - NAMER Account management - Retail

LOCATION: Atlanta, GA, Midtown

Position Description:

The Inside Sales Support II position at NCR is aligned directly to the field sales organization to drive and support account management for Commercial and Enterprise client segments. As stewards of the client sales operations, the Inside Sales Support II Representative maintains close relationships with the field organization and clients in both pre and post sales activities including; CPQ, Client Engagements, Subscription and Contract Renewals, and Cross-sell/Upsell initiatives. The Inside Sales Support II Representative is a member of the account team and straddles both mission critical sales operations and end to end selling responsibilities.

Key Responsibilities:
  • Advanced knowledge of the IT and/or retail technology industry, experience with computer-based programs, and the ability to learn and present hardware, software, and services portfolios to customers.
  • Pre-Sales Account Management
    • Customer Master Data Management
    • CRM Ownership
    • Quotation Ownership
    • Order Execution
    • Lead sales cycle for existing products sold to existing clients
  • Client Engagement
    • Customer Experience Center visit planning
    • Customer QBR Engagement
    • Channel Partner Engagement
  • Subscription & Maintenance Contract Renewals
    • Full cycle sales execution
  • Cross-Sell / Upsell Initiatives
    • Identify and provide guidance to Inside Sales Support I on potential opportunities
    • In-cycle upsell identification and execution
  • Build strong internal collaboration - continually building strong relationships with internal partners (Sales, Product, Customer Support, Implementations, PS, Interfaces).

Job Requirements:
  • University degree in relevant field
  • 1 year minimum sales or customer-facing experience is required
  • Strong relationship and organizational skills are required
  • Must be goal-oriented, determined, well-articulated and possess sound phone/CRM skills
  • Strong computer skills are required (working across multiple systems)
  • Experience in a quota carrying sales environment is preferred
  • 18 months minimum sales or customer-facing experience is required
  • Strong relationship and organizational skills are required
  • Must be goal-oriented, determined, well-articulated and possess sound phone/CRM skills
  • Strong computer skills are required (working across multiple systems)
  • Experience in a quota carrying sales environment is preferred
  • 10-15% Travel as required
  • Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team
  • High degree of organization and attention to detail

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Atlanta, Georgia

NCR Corporation (NYSE: NCR) is a leader in banking and commerce solutions, powering incredible experiences that make life easier. With its software, hardware, and portfolio of services, NCR enables transactions across financial, retail, hospitality, travel, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

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