Hourly Admissions & Enrollment Services/ Prospect Management Counselor | Thomas Edison State University - Military Veterans

at HERC - New Jersey/Eastern PA/Delaware

Trenton, New Jersey

Thomas Edison State University provides distinctive undergraduate and graduate education for self-directed adults through flexible, high-quality, collegiate learning and assessment opportunities. One of New Jersey’s senior public institutions of higher education, the University offers associate, bachelor’s, master’s and doctoral degrees in more than 100 areas of study. At Thomas Edison State University we embrace a diverse and dynamic workforce that drives innovation, learner success and organizational growth. We welcome you to apply to be a part of our team.

Summary: Under the supervision of the Associate Director of Admissions & Enrollment Services, the Admissions & Enrollment Services/Prospect Management Counselor fulfills a professional role in support of the University’s onboarding and evolutionally relationship with its students. The Admissions & Enrollment Services/Prospect Management Counselor is responsible for assisting with administrative functions and activities involved in each phase of the student’s application and enrollment process with the University. General responsibilities include responding to telephone and e-mail inquiries regarding admission, application and enrollment policies and procedures, initial financial aid counseling, course registration and navigation, as well as conducting telephone follow-up. Knowledge, Skills & Abilities: - Knowledge of the principles and techniques essential to perform assigned responsibilities. - Enhanced customer service knowledge. - Basic knowledge of admissions and recruitment procedures. - Ability to acquire extensive knowledge of college policies and procedures, especially those related to non-traditional adult higher education. - Ability to understand, analyze, interpret and apply established law, regulations, procedures, precedents and guidelines. - Ability to counsel students and others concerning college programs, activities and services. - Ability to establish cooperative working relationships and coordinate with other offices or organizations that impact assigned responsibilities. - Excellent verbal and written communication skills. - Ability to maintain essential records and files. Examples of Work: - Respond to telephone inquiries. - Respond to all e-mail inquiries. - Provide excellent customer service to students over the phone and via email. - Participate in telephone outbound follow-up and marketing efforts. - Process student registration, as needed. - Handle basic technical support issues. - Assist in resolving student issues involving: admissions, registration, financial aid, testing and other student-facing offices. - Participate in on and off site information sessions and events as needed. - Assumes other responsibilities as assigned by the Associate Director of Admissions & Enrollment Services. *Position will be hourly/temporary Monday – Friday, hours to be determined* How to Apply: Resumes and applications for this position will only be accepted online through ADP Workforce Now at: https://workforcenow.adp.com/jobs/apply/posting.html?client=TESU&ccId=19000101_000001&type= MP&lang=en_US

Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer

Trenton, New Jersey

The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: http://www.hercjobs.org For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.

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