Morrow, Georgia

Requisition ID: 295840 
Store #000363 LensCrafters 
Position:Full-Time

 

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years.

With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.

 

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization.  The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

 

MAJOR DUTIES & RESPONSIBILITIES

  • Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
  • Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
  • Provides on-the-job training and guidance to team members making use of Company provided programs.
  • Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
  • Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
    • NPS – Net Promoter Score
    • % Sales to Plan
    • Customer Count
    • Store Operating Profitability
    • % Saturation of Training
    • Key Performance Indicators, to include exam growth and retention
  • Recruits and selects high caliber staff.
  • Forecasts staffing needs through the use of the labor scheduling model.
  • Performs administrative duties to include payroll, inventory management, technical application and understanding.
  • Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
  • Leads Doctor of Optometry business partnership and co-planning.
  • Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
  • Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
  • Ensures all Company approved safety programs are implemented and maintained consistently per standards.
  • Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact.  Follow-up in writing.
  • Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
  • Maintains safe AND FUN working environment for all associates/customers.
  • Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

 

BASIC QUALIFICATIONS

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines

 

PREFERRED QUALIFICATIONS

  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Morrow, Georgia

Luxottica produces and distributes sun and prescription eyewear of high technical and stylistic quality to improve the well-being and satisfaction of its customers and at the same time create value for employees and the communities in which the Group operates. Every collection, every pair of glasses, is the result of an ongoing process of research and development whose aim is to anticipate and interpret the needs, desires and aspirations of consumers all over the world.

Founded in 1961 by Leonardo Del Vecchio, always involved in protecting eyes and optimising the look of men and women everywhere, the Luxottica Group is now a vertically integrated organization, producing and distributing prescription frames and sunglasses of high technical quality and style.

The constant attention paid to research and development, technological innovation, the adaptation to market evolutions in respect of people and the environment, have led Luxottica through worldwide expansion.

Production

Product design, development and manufacturing take place in Luxottica’s six production facilities in Italy, three factories in China, one in Brazil and one sport sunglasses production facility in the United States. Luxottica also has a small plant in India serving the local market.

Trademarks

The design and quality of Luxottica’s products and strong and well-balanced brand portfolio are known around the world. Proprietary brands include Ray-Ban, one of the world’s best known brands for eyewear, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette. Licensed brands include Giorgio Armani, Burberry, Bvlgari, Chanel, Coach, Dolce & Gabbana, DKNY, Michael Kors, Paul Smith, Ralph Lauren, Prada, Starck Eyes, Tiffany, Tory Burch and Versace .

Wholesale distribution

The Group’s wholesale distribution network covers more than 130 countries across five continents and has nearly 50 commercial subsidiaries providing direct operations in key markets. 

Retail distribution

Direct wholesale operations are complemented by an extensive retail network comprising over 7,000 stores worldwide as of December 31, 2014.

Luxottica is a leader in the prescription business in North America with its LensCrafters and Pearle Vision retail brands, in Asia-Pacific with the OPSM and Laubman & Pank brands, in China with the LensCrafters brand and in South America with the GMO brand. In North America, Luxottica operates points of sale for its retail licensed brands under the Sears Optical and Target Optical brands.

Additionally, Luxottica operates one of the largest managed vision care networks in the United States through EyeMed and the second largest lens finishing network, with three central laboratories, over 900 on-site labs at LensCrafters stores, a fully dedicated Oakley lab and an additional facility based in China dedicated to North American optical retail.

Luxottica has a global retail organization to support its sun and luxury retail brands including Sunglass Hut, ILORI and The Optical Shop of Aspen. The Sunglass Hut brand, in particular, has a global presence with stores in North America, Latin America, Asia-Pacific, South Africa, Europe and the Middle East.

Similar jobs