Tulsa, Oklahoma

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position will have a variety of responsibilities including:

+ Technician Performance Analytics

+ Perform analysis on all productivity metrics

+ Deep-dive to assess gaps and collaborate to find solutions

+ Field process knowledge

+ Apply field process to any analytics for productivity

+ Two years coding experience

+ Experience with SQL, PHP, jQuery and Oracle preferred

+ Collaborate with some code debugging/writing for Link2Success

+ Pulling data directly from Oracle and MySQL

+ Knowledge of TIP-TOP web tool

+ Understand how to navigate and collect data from TIPTOP

+ Link2success knowledge

+ Understand how to navigate and apply field expectations to the tool

+ Strong Excel and PowerPoint skills, including pivot tables, graphs, and charts

+ Create consumable reports and presentations

+ Skilled with WFA/CLK is a plus

+ Use native WFA system and CLK dispatch portal to research jobs worked by technicians

+ Other duties as assigned.

The Main Responsibilities

+ Technician Performance Analytics

+ Perform analysis on all productivity metrics

+ Deep-dive to assess gaps and collaborate to find solutions

+ Field process knowledge

+ Apply field process to any analytics for productivity

+ Two years coding experience

+ Experience with SQL, PHP, jQuery and Oracle preferred

+ Collaborate with some code debugging/writing for Link2Success

+ Pulling data directly from Oracle and MySQL

+ Knowledge of TIP-TOP web tool

+ Understand how to navigate and collect data from TIPTOP

+ Link2success knowledge

+ Understand how to navigate and apply field expectations to the tool

+ Strong Excel and PowerPoint skills, including pivot tables, graphs, and charts

+ Create consumable reports and presentations

+ Skilled with WFA/CLK is a plus

+ Use native WFA system and CLK dispatch portal to research jobs worked by technicians

+ Other duties as assigned.

What We Look For in a Candidate

Click Enter to preview the description of QualificationsPreview6+ years related experience with Bachelors

4+ years related experience with Masters

What to Expect Next

Requisition #: 238053

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Tulsa, Oklahoma

Lumen is an enterprise technology platform that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses.

 

We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.

 

Lumen brings together the talent, experience, infrastructure and capabilities of CenturyLink, Level 3 and 25+ other technology companies to create a new kind of company—one designed specifically to address the dynamic data and application needs of the 4th Industrial Revolution.

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