Nashville, Tennessee

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.

The Main Responsibilities

Position entails essential functions under the Engineer I position in addition to the following:

+ Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.

+ Responsible for maintiaining core site readiness. Identifying and documenting and prioritizing all defeciciencies that need to be addressed. All situation that currently have a site in jeporady are identified and escalated for remediation to CITS manager and Director.

+ Identifies critical infrastructure in need of replacment. Work with manager under process to submit for replacement.

+ Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.

+ Provides in office or onsite disaster recovery support for facilities and critical infrastructure equipment.

+ Assists program managers with maintenance schedules

+ Ensures critical infrastructure information for BCP program is accurate for sites within AOR

+ Provides on site preventive maintenance inspection (PMI) training and technical troubleshooting training to field technicians for critical infrastructure equipment.

+ Capacity management for critical infrastructure wihtin core sites under AOR

What We Look For in a Candidate

+ Five years of documented sound experience working with critical infrastructure, electrical and electronic systems (AC/DC power)

+ Must have effective communication skills, be able to perform extremely complex technical task, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.

+ Ability to travel in short notice in order to provide hands on assistance with emergency situations. Travel is a requirement of the position

+ Effective verbal and written communication skills ensure specifications and expectations are being met.

+ Maintain a positive attitude with internal customers and external parties

+ Strong working knowledge of Internet and computing skills

+ Provide guidance to team members

Requisition #: 238095

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nashville, Tennessee

Lumen is an enterprise technology platform that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses.

 

We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.

 

Lumen brings together the talent, experience, infrastructure and capabilities of CenturyLink, Level 3 and 25+ other technology companies to create a new kind of company—one designed specifically to address the dynamic data and application needs of the 4th Industrial Revolution.

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