Hicksville, New York


A Loan Customer Service Coordinator I is responsible for all basic facets of commercial loan customer service, including responding to telephone inquiries, preparing payoff figures, working with loan officers and attorneys to assist in closing transactions


Files and maintains loan records on core system to accurately reflect loan documents. Examines, authenticates and processes loan payoff requests. Calculates, projects and generates data for assignment or refinances. Processes payoff funds and forwards loan document to attorneys for preparation of post satisfaction documents and releases. Reviews approved modification document and performs relevant file maintenance to core system including but not limited to calculate new payment based on modified rate, loan advances, renewals, extension, etc. Reviews Adjustable Mortgage Loans monthly for impending interest rate and loan term changes and preforms system changes accordingly. Processes unit releases. Processes Verification of Mortgage Accounts and Fiscal Year-end Confirmation requests. Provides assistance to with bank attorneys, borrowers, and brokers as appropriate with closings, loan inquiry, payments, etc. Monitors daily ad hoc department reports as needed. Validates, processes, and reviews various incoming borrower requests such as address changes, verification of mortgage, etc. Reviews UCC filing status with local county and state to ensure all recording such as continuation, termination or new filing is in accordance with the loan document. Reviews and enters outgoing wires via E-Gifts wire software. Reviews, verifies and processes LaserPro documentation requests. Performs daily general ledger reconciliations as necessary. Coordinates with Scanning Dept. to ensure all relevant loan information and correspondence is scanned onto Onbase accurately. Researches old open liens on prior satisfactions and prepares lien release requests as appropriate. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.


High School Diploma or equivalent. One year of commercial loan relevant experience.


Basic knowledge of loan documentation. Computer literate with proficiency in the use of Microsoft Word and Excel. Good mathematical skills. Good verbal and written communication skills. Good organizational skills. Good customer service skills. Ability to handle multiple tasks and meet deadlines.

Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com .

Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.

This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

Hicksville, New York

New York Community Bank (NYCB) is the largest thrift in the nation and one of the leading thrift depositories in most of the markets we serve. Our roots go back to 1859, when we were chartered by the State of New York in Queens, a borough of New York City. Since then, we have grown from a single branch in Flushing to over 200 branch offices with 8 divisions in five states. In New York, we operate through five local divisions: Queens County Savings Bank, in Queens; Richmond County Savings Bank, on Staten Island; Roosevelt Savings Bank, in Brooklyn; Roslyn Savings Bank, in Nassau and Suffolk counties on Long Island; and Atlantic Bank in Manhattan, Queens, Brooklyn, and Long Island. We also operate several branches directly under the name “New York Community Bank". In New Jersey, we serve our customers through our Garden State Community Bank division, and in Ohio we serve our customers under the name Ohio Savings Bank. Our Branches in Florida and Arizona operate under the name AmTrust Bank.

Whether working in our Retail Branch Network, Commercial Loan Division or handling one of our many corporate back-office functions, all NYCB employees play an integral role in the success of the organization.

We encourage you to learn more about us and thank you for your interest in a fulfilling career with NYCB!


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