JOB SUMMARY

Performs various processing, investigative, and review processes related to unauthorized ACH Debit Transactions. This position is the primary focal point for all contact with ODFI, vendors and customers on these claims

ESSENTIAL FUNCTIONS

Process unauthorized debit claims in accordance with Regulation E and NACHA operation rules for Consumer and Business ACH (receive) transactions. Enter and ensure correct all claims into the case management log for tracking. Maintain all supporting documentation with each case file. Research and investigate all ACH claims on behalf of the customer and in accordance with bank policy, Regulation E, and NACHA operating rules. Perform all charge-backs as each claim requires, and ensure bank receives signed claim forms for oral claims where needed or required by regulation. Make recommendations to the Exception Processing Management team as to whether to provisionally credit the customer and as to their final conclusion based on their investigation for all claims researched. Process provisional and final credits in accordance with their investigation. Create and document all customer and merchant communications, as well as any additional documentation (such as charge-back communications, authorizations, supporting documentation sent by the vendor o ODFI, letters to the customer and / or merchant, etc). Review and ensure correct general ledger entries are made to both the customer's account as well as claims suspense, fee, and charge-off general ledgers. Responsible to retain all customer claim files so that they can be readily retrieved upon audit request. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. Minimum of two years related experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Some knowledge of NACHA operation rules and Regulation E. Knowledge of MISER, EPN, Fed Online, and Case Management Software is a plus. Good communications skills. PC skills, MSWord, Excel.

NEW YORK COMMUNITY BANK.
Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com .

Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.

This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

ACH Claims Operator - Military Veterans

Hicksville, NY

Hicksville, NY