Salesforce Service Cloud SW/Application Tech Support Practitioner - Military Veterans
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
+ Project Role :SW/Application Tech Support Practitioner
+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
+ Management Level :10
+ Work Experience :4-6 years
+ Work location :Pune
+ Must Have Skills :Salesforce Service Cloud
+ Good To Have Skills :Salesforce Development
+ Job Requirements :
+ Key Responsibilities : a: Work on service cloud implementation specifically CTI, Live Agent, Chat bot, Omni-Channel
b: Must have CTI implementation experience
c: Perform the analysis and coordinate with other developers to design and code the system
+ Technical Experience : a: Must have implementation experience for Service cloud CTI - Telephony
b: Should have strong OOPS concepts
c: Good experience in salesforce configuration including workflows, process builders, profiles, permission sets etc
d: Exposure to Salesforce lightning
+ Professional Attributes : a: Good written and verbal communication skills and excellent analytical skills
b: Able to work with co-located and diverse team members
c: Ability to handle pressure and be able to articulate ideas to stakeholders in a simple language
d: Proactive and able to accept late changes in work
+ Educational Qualification : a: Degree in engineering BE BTech ME MTech
15 years of full time education
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.
Working with Accenture in the United States, you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.
With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.