Bengaluru,

Skill required: Inside Sales - Customer Retention Program Implementation

Designation: Management Level - Associate Manager

Job Location: Bengaluru

Qualifications: Any Graduation

Years of Experience: 10-14 years

About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do?

Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle.

In the Inside Sales team you will provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule "first meetings" for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

The Customer Retention Program Implementation team is focused on driving loyalty, deliver customer and brand experiences, and address unmet customer needs that can impact customer perceived value. This team defines the value associated with such a program.

What are we looking for?

We are looking for individuals who have the following skillset:

+ Commitment to quality

It would be a value add if you are proficient in:

+ Inside Sales

Roles and Responsibilities

+ In this role, you need to analyze and solve moderately complex problems

+ You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures

+ The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals

+ You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions

+ You will need to monitor & drive team performance, including throughput and quality as per defined metrics

+ Your primary upward interaction is with a direct supervisor or team leads

+ You will generally interact with peers and/or management levels with clients or internal stakeholders

+ You will be provided with minimal guidance when determining methods and procedures on new assignments

+ Decisions that you make often impact the team in which they reside and occasionally impact other teams

+ You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.

Please note this role may require you to work in rotational shifts.

Any Graduation

Bengaluru,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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