Salt Lake City, Utah

Description

SHIFT: No Weekends
SCHEDULE: Full-time


Are you passionate about delivering superior, patient-centered care? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Care Liaison today with the National Contact Center Management (NCCM) team.

 

We want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:

 

  • Tuition Reimbursement/Assistance Programs
  • Student Loan Repayment Programs
  • Paid Personal Leave
  • 401k (100% annual match – 3%-9% of pay based on years of service)
  • Identity Theft Protection discounts
  • Auto, Home, and Life Insurance options
  • Adoption Assistance
  • Employee Stock Purchase Program (ESPP)

 

 

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues?  Join the NCCM family! We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Patient Care Liaison to help us reach our goals. Unlock your potential here!

 

As a National Contact Center Management (NCCM) Patient Care Liaison, you will be responsible for providing and contributing to the company’s mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

 

What you will do in this role:

 

  • You will speak with customers, patients and stakeholders
  • You will perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
  • You will ensure performance and quality standards are met
  • You will receive constructive feedback and coaching
  • You will demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
  • You will provide superior customer service to internal and external customers and patients
  • You will support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership
 

 

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Care Liaison opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

 

Qualifications

Qualifications you will need:

  • Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED
  • One year of customer service experience required
  • One year of experience using an internet-based software program 

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Salt Lake City, Utah

HCA Serving Those Who Have Served Us So Faithfully.

Guided by the principle that quality care begins with the warmth, compassion, and positive attitude of our employees, HCA has consistently proven to be the nation’s leading healthcare provider with the widest range of employment opportunities.

Since our founding over 40 years ago, HCA has grown in size and services with over 280 affiliate facilities in 20 states and England. Our family of nearly 190,000 strong is dedicated to developing innovative strategies and practices to better the human condition.

Above all else, we are committed to the care and improvement of human life. Expert care, ethical conduct, innovative technologies, and best practices are the core of our resources. Through these, we strive to deliver high-quality, cost-effective, community-centric health care for approximately 18 million patients annually.

HCA has over 7000 open requisitions in hospitals, diagnostic, outpatient and business operations across 20 states in the U.S.

Our employment opportunities fill job classes in both patient care and business support services. While a majority of positions account for clinical backgrounds, HCA has many opportunities in supply chain and logistics, IT, engineering and technical, administrative and managerial, sales, finance and accounting, environmental, plant ops, HR and many more.

Similar jobs