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Deliver business value through Right and Fast partnership

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fuelling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Where Do You Fit In?

We are currently seeking a motivated and hardworking individual to join our team as a Field Service Supervisor to be based in Cairo, Egypt. In this role, you will be responsible for the leading a team of Service Technicians, typically for Facilities Management Contracts or large service sites and to ensure that Honeywell meets contractual requirements and exceeds customer expectations, while also being an individual contributor (100% job chargeable). Duties include developing skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging HBS tools, processes and best practices.

What Will You Be Doing Every Single Day?

·         Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin.

·         Ensure the team’s delivery of agreed services on time, within scope, and within budget.

·         Lead a team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance.

·         Ensure customer satisfaction is at acceptable levels, and resolve any customer satisfaction issues.

·         Review VOC feedback and takes appropriate proactive actions.

·         Enhance customer satisfaction and comfort by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team.

·         Ownership of service financial performance of the team. Monitor financial performance on a monthly basis and review available to spend versus actuals for different contracts. Continuously improve service operational metrics.

·         Ensure the availability of tools, equipment, and materials required while maintaining and controlling inventory levels.

·         Actively support the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility.

·         Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and EMEAI policies, processes, procedures, service tools and business best practices.

·         Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.

·         Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.

·         Where applicable, ensure fire and security industry codes and standards are upheld.

·         Ensure local statutory requirements are upheld.

·         Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service hand held tool and all work orders and dispatching is delivered through the Service Management System and GCCC.

What Skills and Experience Will You Have?

·         Bachelor Engineering Degree or Equivalent.

·         BS degree in a technical discipline or equivalent technical experience required.

·         Previous proven related support services experience in Honeywell or a related industry

·         Proven supervisory knowledge with a demonstrated ability to lead a team.

·         Thorough knowledge of service field operations and financial processes.

·         Expertise in communicating, negotiation and implementing process.

 

 

 

 

We can offer you incredible career progression, as well as an attractive remuneration package.

If you believe this is your dream role, then we'd love to hear from you, and apply.

As an Equal Opportunities Employer, we are committed to a diverse workforce culture.

Additional Information

  • JOB ID: req254179
  • Category: Customer Experience
  • Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,171-11835,Egypt
  • Exempt
Engineering (EMEA)

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Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.