Sacramento, California

Position Overview:


Provides customer service to providers who utilize ambulatory lab services, including responding to inquiries and complaints, placing standing orders for lab tests, coordinating add-on test orders, coordinating office supply orders and report distribution.

Principal Accountabilities

Appropriately responds to phoned inquiries and complaints, providing information and short-term resolution, respectively.

Coordinates supply orders and other requests for physician offices.

Processes information to ensure timely progression of the patient, specimen, clinical information and claims information through the ambulatory lab path of workflow.

Processes standing orders and add-on orders for lab testing.



Education/ including Licensure/ Certification/ Registration

A high school diploma or GED is required. Post-high school course work related to the medical field (e.g., medicalterminology, anatomy, biology, chemistry, etc) is preferred.


Knowledge required includes medical terminology, customer service concepts and basic ICD9 coding.


Must have relevant healthcare experience, such as in a clinical laboratory, medical records, registration, physicianoffice, acute care nursing unit or health related call center setting. Experience with computers such as Microsoft,electronic mail etc. Experience working with a laboratory information system. Experience operating multi-line phonesand office equipment.


Requires critical thinking, complex problem solving, multi-tasking, decisive judgment and the ability to work withminimal supervision. Must be able to work in a demanding, fast-paced environment balancing multiple priorities andtake appropriate actions in challenging situations.

Organization: Sutter Medical Foundation - Central
Employee Status: Temporary
Employee Referral Bonus: No
Benefits: No
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period: 80

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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Sacramento, California

Sutter Health is more than 60,000 people strong thanks to its integrated network of clinicians, employees and volunteers. Headquartered in Sacramento, Calif., Sutter Health provides access to high quality, affordable care for more than 3 million Northern Californians through its network of hospitals, medical foundations, urgent and walk-in care centers, home health and hospice services. Nearly 14,000 physicians and advanced practice clinicians care for Sutter patients. For more information about the Sutter Health network visit: | | |

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