Nasr City,

Position:

IT Ops Team Leader

Job Description:

Leads and supervise Operation team to perform the day to day department functions and tasks coordinates and delegates the tasks - help with training/motivation of the staff - helps with staff evaluation - helps in maintaining a comfortable and productive working environment -helps with full systems development (concept, design, implementation, test, production, and support) - communicates with leaders of other teams to coordinate and better understand the needs/requirements/issues - helps with the overall success and goals over achievement of the team by offering constructive ideas/suggestions and supporting teams decisions.

Responsibilities and duties:

  • Ensure all standard processes are in place and followed by the team.
  • Participates and assists in maintaining the team in by coaching, training, motivating, communicating job/project requirements, and evaluating the staff.
  • Coordinates/assign tasks to the system administrators.
  • Provides 2nd level support, troubleshooting, and complex problem resolution on escalated issues.
  • Assessing IT system performance/efficiency, compared to where it would like to be, and compiling recommendations on how to improve performance and assists in the planning and implementation of additions, deletions, and major modifications to the supporting infrastructure Resources/Tools/Staff.
  • Managing large-scale projects from initial planning and development.
  • Work to implement the Information Technology strategic plan activities cost-effective and consistent with strategies of the business.
  • Coordinates with vendors/external maintenance companies to perform maintenance or installations of new/existing equipment/services.
  • Interacts with internal/External employees on all levels to resolve IT-related complex issues and provides answers and information for inquiries.
  • Provides information and reports related to team performance, assets and inventory, and enterprise requirements.
  • Develops guides for IT services and documents and reports about information related to IT assets, S\W, and H\W inventory - recommend equipment replacements and upgrades.

Qualifications:

  • + 5 years’ Experience working in environments with various Azure-based IaaS, PaaS & SaaS (ASE, Azure Databricks, Azure Data Lake, Azure AD, Azure ADDS, etc)
  • +2 years Experience in a similar position.
  • Technical knowledge of AWS EC2, VPC, Elastic Load Balancing, Auto Scaling, S3, EBS, and RDS.
  • Bachelor’s degree from a reputable university (Communications engineering or computer science background is preferred)
  • In-depth knowledge of virtualization technology, VXRail, Data Domain, and Avamar are preferred.
  • Expertise in Microsoft cloud technologies such as Office 365 and SharePoint.
  • Excellent English is written and spoken.

Certifications:

  • Certification of one of the 6/9 months MCIT/ITI diplomas is a plus
  • MTA/MCSA Certificate is a must, MCSE is preferred.
  • Cloud Certification is a huge plus
  • ITIL Foundation.

Location:

EG-Banha, Egypt (EI Corniche Street)

Time Type:

Full time

Job Category:

Information Technology

Nasr City,

For any great company, the biggest asset is its people. Arrow Electronics is no exception. Our global workforce of over 18,000 employees in many locations around the globe, strive each day to deliver the products and services that create value for our customers and suppliers worldwide.

Arrow is an award-winning Fortune 200 company and a global provider of electronic components and enterprise computing solutions. Arrow offers many challenging and rewarding career opportunities for motivated individuals who are driven to succeed.

At Arrow, you'll be part of a team dedicated to global growth and innovation in an industry that is changing the world. Plus, we work with state-of-the-art technologies and some of the biggest players in the industry. You have the opportunity to acquire the skills necessary for personal advancement and gain visibility through shared leadership with peers and management. At Arrow, we'll encourage you to develop your talents and discover new challenges every day.

Arrow is an Equal Opportunity Employer.

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