Cranberry Township, Pennsylvania

What you will do

Responsible for providing on-site support to SimplexGrinnell customers which includes but not limited to: installation and service of fire alarm and security systems products, after-hours, holiday and weekend on-site support Install and service instrumentation with a minimum of direct supervision as requested by the Service Center in accordance with current standards.

How you will do it

  • Provide follow-up service by calling customers who have recently been provided service and to make sure service was completed and satisfactory to the customers' needs.
  • Properly maintain trunk stock inventory, test equipment, tools, and technical reference material.
  • Complete service documentation as required by the position or requested by Departmental Manager in accordance with current company requirements.
  • Display maturity and judgment in time management and expense control.
  • Maintain expense levels within the established guidelines for field service travel and sites visits.
  • Report quality control and other technical problems in details to the Service Center and Departmental Manager.
  • Properly maintain and utilize company vehicle as outlined by current corporate fleet policy.
  • Interface effectively with other departments and managers within SimplexGrinnell to resolve customer problems and issues.
  • Perform other duties as assigned Maintain, inspect, repair, troubleshoot, and replace various systems to include: Fire Alarm Systems Access Control CCTV - IP Based and Coaxial Intrusion Intercom - Audio and Video Network based systems.

What we look for


  • High School or equivalent and one of the following:
    • Associates degree in Electronics or a Computer discipline
    • 3 or more years of recent relevant field service experience in servicing fire alarm systems, security products, computer systems, electronic equipment, and application software.
  • Good working knowledge of electronic and electromechanical devices.
  • Have superior communication and customer service skills.
  • Excellent interpersonal skills.
  • Strong organizational, prioritization, and administrative skills.
  • Able to read and understand schematics, operational and product manuals.
  • Able to maintain a customer base or territory at 100% satisfaction rate.
  • Able to lift and carry equipment and tools which may be over 40 pounds.
  • Working environment may involve climbing ladders and scaffolding with equipment, and working in cramped workspaces such as crawl space, and above ceilings.
  • Willing and able to adhere to OSHA and SimplexGrinnell safety policies and procedures.
  • Willing and able to complete reports in a timely fashion.
  • Demonstrate ability to multi-task in a fast-paced environment.
  • Current, valid US driver's license.


  • Prior experience in fire alarm, nurse call, and security systems.
  • PC/software//networking/database management knowledge.
  • NICET Certification.

Who we are

Supportive team environment and add to that a competitive salary, best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

Cranberry Township, Pennsylvania


Johnson Controls -

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Explore our site to learn how our innovative solutions are driving the future of urban efficiency.

Similar jobs